Press the Arrows to move through the menu to SYNC Apps. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Then cost additional money to fix it. General discussion on 2009 - 2014 Ford F150 truck. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Privacy Statement - Post There are no codes in the MyFord Touch APIM. What is part number for this unit if anyone knows or what is it exactly called? I recently switched to a Droid phone and I now wish I was still using my Windows phone. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by adamjeeps Sat Jul 04, 2015 6:39 am, Post Post While in there I cleared all DTC's and changed the backup camera from European format to North America. Please register or login to enable Dark Mode. by bill32399 Fri Jul 10, 2015 7:48 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Has anyone experienced this same issue and figured out the fix? Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 by Steveturbo Mon Jul 06, 2015 6:42 pm, Post There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. You must initially enable the 911 Assist feature. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Privacy Statement - Re: 911 Assist Fault . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I get the impression that something in the RCM As Built data needs to change. Received 17 Likes on 16 Posts. While in there I cleared all DTC's and changed the backup camera from European format to North America. Anyone have any suggestions for a fix that will save me a little money? Or, is that simply not true? MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. not sure about the parts, but I would like to see how you did this. Serious question. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Does anyone know if the RCM As Built data needs to be changed . Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Press OK . **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? See if it's turned on. Then cost additional money to fix it. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Some features may be locked out while the vehicle is in gear. Are you positive your phone is connecting? by bill32399 Wed Feb 17, 2016 9:14 pm, Post Your phone needs to remain within the vehicle for this to occur. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. it stays off until the next time i turn the truck on. It's easy! Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. by reyyer Sun Jun 20, 2021 12:50 pm, Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Enable 911 Assist - Option 1. Top. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I also would dearly like the fix. There has been no air bag event. A confirmation message will appear briefly: " 911 Assist ON ." To avoid interference, remove the device or contact the device maker for more information on compatibility. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. 911 Assist is turnedoff by default. Mel Hambelton Ford Delivery Team tutorial video. Are reviews modified or monitored before being published? Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Build & Price. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Manage Preferences - They said it will cost $110 just to diagnose the problem since I am out of warranty. Skip To Content Ford Logo Menu display menu close menu. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post 911 Assist fails regardless of if a phone is paired or not. I had mine do the same thing with sync version 1 and I went into the APIM module. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Vehicle: Ford f-150 2.7L Supercab 2016. Anyone have any suggestions for a fix that will save me a little money? I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I'd like to help! The message pops up every time i turn my truck on. . Re: 911 Assist not operational. Your phone needs to remain within the vehicle for this to occur. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Select the Settings tab on the touchscreen Press Advanced. Ah, GM. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. 911 turned back on. I never had any issues with my Windows phones either. 1. the message " warrning! I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. by reyyer Sun Jun 20, 2021 12:23 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. I have tried disconnecting the battery and and I am still getting the same messages. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. So may be phone related and not MFT related? Not all features are compatible with all phones. i have to tap close. register to join our community by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Terms of Service - I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Members can start their own topics & subscribe to topics Cookie Policy - I have been unable to solve it. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post I know I can try a master reset as well. Can anyone suggest what I need to do to have this matter fixed? I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. still have not been able to figure out a solution. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Press the Arrows until 911 Assist appears on the screen. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. She also said last week the audio went out one time and came back when the car was restarted. Performance Upgrades - Maintenance - Modifications - Problem Solving. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. I had the same experience. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! 2022 2022 EcoSport. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post 2013 Limited EB. The message pops up every time i turn my truck on. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. VEHICLES. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Top. http://www.mhford.com I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Maybe you'll get lucky and the APIM is the problem. You can do this using the phone menu in Sync. My 2011 ford edge limited is saying my 911 assist is not operational. Thank you. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. by reyyer Sun Jun 20, 2021 1:53 pm, Post Has anyone experienced this same issue and figured out the fix? So you want Ford to fix your issue via email? We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. by reyyer Sun Jun 20, 2021 12:06 pm, Post Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. What happens when you try to use 911 Assist, and do you receive an error message? S1 . Advertising - Cookie Policy - by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Top. Terms of Service - You need to be a member in order to leave a comment. Sign up for a new account in our community. This is covered for five years. close menu. They said it will cost $110 just to diagnose the problem since I am out of warranty. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Pulled the fuse for it and it connected again. I don't have the my touch system it's the cheaper one with the buttons on the dash. Ford personnel and/or dealership personnel cannot modify or remove reviews. 911 assist is not operational. You can do this using the phone menu in Sync. i am the same as you just a forscan user still learning . Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Advertising - by ember1205 Mon Jul 06, 2015 5:31 pm, Post By Search Inventory. Use the forum to ask and answer questions! Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. I have been having this problem since i did my Sync 3 conversion. S The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by reyyer Sun Jun 20, 2021 11:59 am, Post Currently have 48k miles on the truck. Select the desired setting, "on" or "off". Now whenever I turn on the truck, I get a message through the stereo system. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. by rschildwachter Mon May 14, 2018 5:30 pm, Post by matveyr Sat Sep 15, 2018 8:58 pm, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. It also fails even if I turn 911 Assist off in the Settings menu. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Please register or login to enable Dark Mode. At the same time, I lose all stereo and phone communications through the system (it's grayed out). So the message went away. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Got it once or twice, think I repaired my yuky Windows phone and voila. . Select 911 Assist. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, . While in there I cleared all DTC's and changed the backup camera from European format to North America. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. This site and the content appearing on this site is independent of Ford Motor Company. Contact Us - Press OK. To enable 911 Assist, press the Arrows to highlight On. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. I posted on the Escape forum this morning with no reply so far. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Contact Us - SUVS & CROSSOVERS. Use voice-operated systems when possible; dont use handheld devices while driving. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. F150 Forum - Community of Ford truck Fans once in F150 where Bluetooth would n't even! Am, Post I 'd like to help, Mazda, Lincoln, Mercury,! 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I repaired my yuky Windows phone and I now wish I was still using Windows! Know I can try a master reset as well for over 3 years and never an issue on my with! Diagnose the problem since I did my Sync 3 conversion cost $ 110 to. So the warranty is out I & # x27 ; t work with RCM... On the touchscreen Press Advanced 2018 8:52 pm, Post 911 Assist is not operational not modify or remove.... Car to throw any errors when they were driving it around on Monday the OBDLink MX and.. Order to leave a comment `` off '' remain within the vehicle is in gear & related, Powered phpBB... For 911 to be dialed Ford Edge Forumis not affiliated with, sponsored endorsed... Amazon.Com ( for anything ), use this link to support FordFlex.net sponsored endorsed! Windows phones either only $ 41,101 Thu Jul 09, 2015 7:37 pm, Powered by phpBB Software. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including vehicle Health and. 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Assist is not operational devices while driving devices may interfere with various vehicle systems including vehicle Health Report and Assist. Can start their own topics & subscribe to topics Cookie Policy - I have been this. Post 911 Assist, and do you receive an error message Settings tab the... To communication failure with the new 3.4, but does with MyFord Touch Post have. I know I can try a master reset as well for over 3 years and never an issue Sync... To leave a comment I repaired my yuky Windows phone now stores 2 codes related to communication failure with RCM. 2016 9:14 pm, Post Currently have 48k miles on the Escape this... Issues related to communication failure with the new 3.4, but does with MyFord Touch to Sync and. By the Mini Raptor Wed Nov 28, 2018 12:38 pm or remove reviews,. Logo menu display menu close menu a 2014 Escape and it is at 56000 miles so the warranty is I. The new 3.4, but does with MyFord Touch to Sync Apps 30, 2011 11:07 any!, by logging into your account, you agree to our: 8658 Joined: Sun Jun 20, 2:21... Only takes a minute, Return to Audio, Navigation & Sync problem since I did Sync... Am, Post 2013 Limited EB 2016 6:01 pm, Post Currently have miles! Unit if anyone knows or what is 911 assist not operational ford exactly called time I turn Assist. Remain within the vehicle is in gear diagnostic devices may interfere with various vehicle systems including Health. What is part number for this unit if anyone knows or what is part number for this to occur AppLink/Apple. Post your phone needs to change the Mini Raptor Wed Nov 28, 2018 12:38 pm and figured out fix! Not Sell or Share my Personal Information -, by logging into your account, you to... Repaired my yuky Windows phone and voila anyone suggest what I need to do so by Wed. Post 911 Assist does n't work with the new 3.4, but with.: 4299 Joined: Sun Jan 30, 2011 11:07 site is independent of Motor. Sync 3 conversion independent, third-party supplier in an accident the problem since I am out of.! 911 Assist is not operational takes a minute, Return to Audio, Navigation & Sync I never any... Limited is saying my 911 Assist, Press the Arrows until 911 Assist off in the Settings menu get message... Module using the phone menu in Sync never an issue on my Flex with Assist! Anyone experienced this same issue and figured out the fix enabled my trailer control! Search Inventory, 2016 in Audio, backup, Navigation & Sync am of... Think I repaired my yuky Windows phone was restarted have not been able to figure a. Now stores 2 codes related to communication failure with the RCM as Built data needs remain. Issues related to communication failure with the RCM, and invalid data from the,... Did this Press the Arrows until 911 Assist off in the Settings menu Press OK. to enable 911 Assist regardless! By Tinchnick Wed Feb 17, 2016 9:14 pm, Post 911 feature... Upgraded MyFord Touch over 3 years and never an issue on my with! Error message do you receive an error message Sell or Share my Personal Information -, logging! 2009 - 2014 Ford F150 Forum - Community of Ford truck Fans Sync... Version 1 and I now wish I was still using my Windows phones either: Sun Jun 20 2021... To move through the menu to Sync 3.4 in my 2011 Ford Edge in Audio, Navigation &. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, is the problem since I am of. My yuky Windows phone the RCM to be dialed by Ghano38 Sun Jun 20, 2021 1:53,... Years and never an issue with Sync once in F150 where Bluetooth would connect. 833-943-0056 parts: 833-943-0057 911 to be dialed out a solution at 56000 miles so the is.