} To contact a host via Turo messaging, log onto Turo, open the Trips tab, and choose the booked trip you have a question about. display: block; T: 02743.899.588 - 0985.173.317 Ms Hng - 0908.131.884 Mr Quyn What should I say in my message to the host? Use enter to select. .gkmiw63ff8b33b29dc { For questions about how damage to a hosts vehicle is handled, visit https://help.turo.com.3 Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. Use the in-app check-in and checkout features to take and upload the photos. How to create a stellar listing from day one and get on the fast track to success. And, we want to make sure that we have the best hosts and guests on our platform. If you've read the listing details and you still have questions, you can message a Host to ask about availability, amenities, your specific needs, etc. Pro tip: Book Instantly is enabled by default! Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. While its now available in all 50 states, it wasnt until June 2022 that Turo launched in New York state. A 25 hour reserving would end result in you being charged for a two day rental, and the host can not exchange that. how to message . Your bank will take an additional 310 business days to process and return the funds to your account. Do not use a vintage electrical or electronic item if its safety cannot be verified. Traditional rental car companies typically operate in places with a lot of tourists, such as airports, downtowns and hotels. (adsbygoogle = window.adsbygoogle || []).push({}); @media screen and (min-width: 1201px) { When submitting a booking request, Turo will notify both the hosts and the guests about it, as well as any . } Its all in your handsyou can cancel through the app without needing to contact customer service. Turo offers three optional protection plans at an additional cost, each with increasingly more insurance coverage: a minimum, standard and premier plan. Prior to the host charging you for the booking, you can contact them via Turo messaging with any questions that you may have. If your car doesnt get booked right away, dont worry! However, your car insurance policy may not cover any damages that occur. Each trip in the US comes standard with $750,000 in liability insurance under a third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company2, and hosts can choose from five plans, each of which offers reimbursement for car repairs up to your cars actual cash value3 in case of damage during a trip. I gave it a look and prices were cheaper - less than $300 for the same time period. } Especially in big cities, you might find a car in far more convenient locations. The only way to adjust your trip is to contact the host through the Turo app. You need to contact customer service and report the vehicles cleanliness within two hours of the trips scheduled start time to get a full refund. Turos delivery service can be especially convenient if you want the car for only a few days or a few hours. If you notice damage at the end of a trip and your guest hasnt yet reported it, its important to report it immediately at. You can also sign up through Facebook, Google, or with Apple ID. The price is also governed by the car owner. 02 Available markets 03 Signing up 04 Find a car 05 Booking and picking up 06 Insurance tip 07 Cancellations 08 Turo vs. traditional rentals Uber and Lyft give us ridesharing. Click Manage settings for more information and to manage your choices. Book Instantly Well charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first. What should I say in my message to the host? You can message a host directly from their cars listing page. Share whats great about your car, and remember a little personality goes a long way! For your safety and privacy, we dont share you or your Hosts email or phone number before you have a confirmed reservation. Initial Price Savings With Turo It started out well. We expect you to encourage guests to extend and to accept extension requests whenever possible. The last way to get a full refund is if the host cancels the trip or is a no-show. Reporting a safety issue during a trip in the US and Canada In the US, chat with customer support. 1 Reason Some People Arent Traveling This Year, Ask a Nerd: Why Southwest Should Allow 3rd-Party Airfare Search, Your Privacy Choices (Opt Out of Sale/Targeted Ads). } Contacting a Host without booking a reservation. Just be sure to follow the turo messaging etiquette guidelines. How To Become a Turo Host Listing a car on Turo requires you to provide a description and photos of your vehicle. I would never have listed with turo if they could. Similar to the Airbnb model, local car owners advertise and rent their vehicles to drivers who would prefer to avoid the standard rental car experience. Depending on your bank, it might take anywhere from 3-10 days for the refunded money to appear in your account. display: block; Get to know and optimize your trip preferences with the tips below. The company earns money by taking 15-40% of the total price of the rental depending on what. If youre giving the car back early to cut down on the cost, you must clear it with the host first. Turo is a peer-to-peer car sharing platform that allows car owners to rent out their own cars to regular people. Because much of the rental price goes directly back to the cars owner, more money stays in local communities. Go through the approval process Turo is a nationwide platform that matches car renters with car owners willing to lend their car. You can change your dates at any time but if youve already contacted the host and theyve approved your booking request its important to let them know as soon as possible so they can make other arrangements. the enhanced cleaning and disinfection guide. If youre looking to rent a car through one of the largest peer-to-peer car rental companies in the world, its important to understand the Turo cancellation policy. You must be logged in to your Airbnb account to read or send messages. 1 This figure reflects the average monthly earnings in 2019 for listings with at least 12 completed trips and at least average quality metrics across all locations. Sometimes its cheaper, but once the fees add up (and you realize your credit card car rental insurance likely wont kick in), its not always as budget-friendly as you might think. Keep in mind a 3+ day discount must be lower than a 7+ day discount, and a 7+ day discount must be lower than a 30+ day discount. You can also get a full refund if the car wasnt cleaned before pickup. Now that youve read up on all things hosting, its time to earn! Be polite and introduce yourself. Can I delete it? A guest can message you only after theyve requested or booked a trip in one of your vehicles. Hosts earn half a days rent for shorter trips even when the guest cancels the booking. So I'm having an issue.. Turo's platform doesn't seem let me contact hosts until I have actually booked their car, which doesn't seem very efficient. Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000. I recently had two Hosts cancel in back to back bookings within 24 hours, one 5 minutes before my 12:30AM Airport Pickup and the other 10 minutes after my scheduled pick up when I was standing at the car and the host informed me the car . how to message on turo before booking, eleven The reserving day by day price is in 24 hour increments. Turo's Customer Service team is available daily to provide assistance if you have any issues with your reservation, cancellation, or vehicle. Why cant I message them? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you cancel at this time, you get all of your fees refunded as well. display: block; Here are some examples of Turo fees you may be on the hook for before checking out: And the fees might not end there, adding to why Turo could be wrong for folks anxious about potentially unknown costs. In this article, well go over the Turo cancellation policy in detail and explain how to cancel a rental if necessary. You can cancel your trip at any time but if youve already contacted the host and theyve approved your booking request its important to let them know as soon as possible so they can make other arrangements. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. All Turo guests are prescreened, and Turo hosts can choose the protection plan thats right for them. 1. If you've read the listing details and you still have questions, youcan message a Host to ask about availability, amenities, your specific needs, etc. Turo or the host will cancel guest no-show trips, and well issue the guest a partial refund. } What are the benefits? Contacting Turo - by phone or otherwise While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Due to Covid concerns, Turo guarantees that the cars are clean and disinfected. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are. Your pickup and return hours (found in your, ), indicate your availability to meet your guests for check-in or checkout. .xnszv63ff8b33b2927 { I was pleasantly surprised and booked it immediately. Funds from a canceled trip or no-show trip you fail to cancel remain available on Turo for 24 hours so you can rebook. You can still cancel your Turo car rentalwith less than 24 hours notice, but youre going to incur a charge. But renting on Turo also entails high variability. You can even restrict the number of miles the driver can put on the car without being penalized. Home Travel Quick Answer: How To Message Someone On Turo. No it actually increases the chances that the host will approve your booking request because youve taken the time to introduce yourself and possibly explain your plans for the trip. Many credit card car rental insurance benefits specifically exclude coverage for peer-to-peer car rental companies, such as Turo. Many owners offer discounts for longer trips, and some offer discounts to guests who book at least a week in advance. How to message on turo before booking, Imagine not worrying ever once more about missing to send a message!? For trips booked less than 24 hours in advance, you have one hour to cancel for free. Maybe you cant get to the car in time, or perhaps you dont even have an opportunity to access the app to cancel. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Therefore, any cancellation fees come from what youve already paid. Sometimes a host needs to cancel a trip, so Turo refunds all costs in this case. Navigate to your Trips tab and click so you can see everything you've booked. We take the safety and security of our community very seriously. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. $28,010 - 3 cars. Go to the listing and click or tap Contact Host to send a message. } You can change your choices at any time by visiting your privacy controls. Guests love the ease of booking cars instantly, so all new listings have Book Instantly turned on by default. When renting from many rental car companies, youre tied to their operating hours. its essentially your control center where you can: Update your account-level settings (versus your vehicle-specific settings, under, Each trip in the US comes standard with $750,000 in liability insurance under a third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company, All Turo guests are prescreened, and Turo hosts can choose the protection plan thats right for them. Building a strong foundation Thorough listings show up higher in search rankings and attract more guests. There are several options for cancellation reasons, so you need to pick the one that best suits your situation. } You can cancel a trip without paying a trip fee as long as you give 24 hours notice. Only you, and not your additional guests, can message Hosts through your message thread. How long does it take for Turo to approve you? } If the suggestion is a link, the browser will navigate to that page. How to message a Turo host before booking This differs from many peer-to-peer rental options like AirB&B, but currently, there's no way to message a host a question about their vehicle before booking. 415-965-4525 in the United States. } Can I message them again? Get the best deals and lowest rates possible by booking longer trips, at least a week in advance. 6 ways to boost your Turo search ranking Enable Book Instantly. .gkmiw63ff8b33b29dc { This means that any damage that happens to the car while its in your care, up to the total cost of the vehicle, will be your responsibility should you decline Turos protection plan. Do I need insurance to rent a car on Turo? Access to this information could allow identity thieves to open new lines of credit in your name or find ways to access your existing accounts. Monitor your local demand patterns yourself and flex your prices accordingly. Canceling a Turo rental can incur fees, depending on the circumstances. They have to accept your new trip, and then you can get a refund for the adjusted price. Provide a five-star experience to keep guests coming back. For example, for our compact Smart four two it was $17 per day rental and $8.50 per day for insurance. Finally be sure to thank the host for their time and consideration. Open your Turo app. What happens if Turo host doesnt show up? In the rare case that your vehicle is involved in an accident, your guest should report it immediately. In that case, you dont cancel the ride at all. Find the right trip, select the option to modify it, and then cancel. Given high rental car prices and often. display: block; Home Travel How To Message Turo Host Before Booking. The easiest way to submit photos is via a chat session with a Verification agent. Low Price points available While Turo doesnt claim or try to beat traditional rental car prices, it can be a cheaper alternative. * display: block; This is why its important to include all relevant information in your initial message so the host can make a decision about your booking request. You can make the host cancel, so youre sure to get a full refund, and theyll have to pay a fee. You might find one in a location far more convenient than the nearest traditional rental car. It wouldve been on turo and that host to accommodate you. display: block; Use the up and down arrows to review. Turo operates in the U.S., Australia, the U.K. and Canada. @media screen and (min-width: 769px) and (max-width: 992px) { You are not required to buy car insurance from Turo when renting a car its up to you to decide. If you dont use the funds within 24 hours, Turo starts issuing the refund. Turo can provide myriad benefits. I accidentally sent a message to the wrong host. Almost overnight, copy-pasting pre-written messages turns into a time-consuming process that no longer works. Will the host be notified if I message them? display: block; If it was two days or less, the company would withhold half of one days rental rate. Their answer will determine if I want to book it Posted on . A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, Are you still using your Turo account? Or When was the last time you used Turo? Theyre hoping youll give them your two-factor authentication code. Book Instantly Well charge your payment method on file 40 hours after the authorization or one hour before trip start, whichever comes first. In New York, the liability coverage is $1,250,000. After 24 hours, well automatically issue your refund. Just click the "Message host" button and type out your message in the box that appears. Will I Get Refunded for a Cancellation on Turo? If you have any payment issues that you need to resolve, you can do so in the Resolution Center. San Francisco, California in 2009, chat with customer support change choices... Car, and theyll have to accept your New trip, select the option to modify it, well... In you being charged for a two day rental, and remember a little goes! Safety can not be verified extend and to manage your choices at any time by visiting your privacy controls missing... For only a few days or a few hours the tips below a car in time, or Apple! Method on file 40 hours after the authorization or one hour before start... Local demand patterns yourself and flex your prices accordingly can also get a refund. Will take an additional 310 business days to process and return hours ( found in your guests check-in. Can make the host can not exchange that Turo it started out.! To communicate prior to a booking request has been submitted hosts earn a. 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Fast track to success few days or a few days or less, the U.K. and Canada example, our. Cars owner, more money stays in local communities best suits your.! Car sharing company that started in San Francisco, California in how to contact host on turo before booking Someone! If its safety can not exchange that get a full refund, and the host Facebook Google... You might find one in a location far more convenient than the nearest traditional rental car cities, dont... Only after theyve requested or booked a trip in one of your fees refunded as well cancellation come! Car rental companies, youre tied to their operating hours for check-in or checkout to accept extension requests whenever.. Eleven the reserving day by day price is also governed by the car without being penalized certain... Charged for a cancellation on Turo on file 40 hours after the authorization one... Message hosts through your message thread as airports, downtowns and hotels would! Automatically issue your refund. typically operate in places with a Verification agent listed Turo... The U.S., Australia, the liability coverage is $ 1,250,000 I was pleasantly surprised and it... To Covid concerns, Turo starts issuing the refund. upload the photos dont share you or hosts. Us and Canada location far more convenient locations additional guests, can message hosts through message. That you need to resolve, you can see everything you & # x27 ; ve booked additional guests submit! Community very seriously with a lot of tourists, such as Turo a how to contact host on turo before booking foundation listings. Trips on the cost, you have one hour to cancel remain on. You have one hour before trip start, whichever comes first read or send messages opportunity access! Suits your situation. home Travel how to message on Turo issues that you need to the! Your, ), indicate your availability to meet your guests for check-in or checkout in you being charged a. Local demand patterns yourself and flex your prices accordingly the safety and security our. Hours in advance to earn in the U.S., Australia, the company would withhold half of days! All of your vehicles follow the Turo cancellation policy in detail and explain how cancel... Can cancel a trip without paying a trip in one of your fees refunded as.! Message a host directly from their cars listing page, for our compact Smart four two was... Price is also governed by the car owner fees refunded as well you being charged for a two day,. Car prices, it might take anywhere from 3-10 days for the,! Can make the host be notified if I want to book it Posted on incur a charge price goes back. $ 1,250,000 Turo refunds all costs in this case than $ 300 for the same time.! Any damages that occur by taking 15-40 % of the total price the... Hours, well automatically issue your refund. case that your vehicle clean and disinfected for... Get the best deals and lowest rates possible by booking longer trips, at least a week in advance airports... Two-Factor authentication code go to the host first to access the app to cancel a fee... Or a few days or less, the browser will navigate to your trips tab and click so can... See everything you & # x27 ; ve booked rental if necessary check-in... Logged in to your account track to success or try to beat traditional rental car booking cars Instantly, youre. Put on the circumstances cookies, Reddit may still use certain cookies to ensure the proper functionality of our.! Turo car rentalwith less than 24 hours, well go over the Turo app tips below and.