If we're able, we offer early boarding, help getting off the plane and airport assistance. READ ALSO:Why doesnt the US have flight delay rules to protect passengers? Be sure your drivers license complies with REAL ID and that your passport is valid or you may not be allowed to board your flight. Please see the tables below. However, when a specific amount of money is involved, it can be used for most airline purchases). To read the federal regulation implementing these rules, clickhere. Having an offensive odor that is not caused by a disability or illness. The alternate flight may be just as acceptable to you. All bags are subject to inspection. If a flight has more passengers who are ready to fly than there are seats available, airlines must first ask passengers to give up their seats voluntarily, in exchange for compensation, before bumping anyone involuntarily. The business practice of bumping is not illegal. Please contact us with your comments, concerns and feedback. 14 CFR 250.9 Written explanation of denied boarding compensation and boarding priorities, and verbal notification of denied boarding compensation. The Department of Transportation is now implementing elements of that law. When you volunteer to give up your confirmed seat on a flight, we will compensate you in a form and in an amount we think is fair. If your journey spans less than 1,500km, you could be eligible for 250. If you are due a refund because we failed to operate on schedule (a delay to your departure time of over 4 hours) or we refused to let you fly for reasons other than your violation of this contract, we will refund you: If you were involuntarily denied boarding, we will not charge any refund fees or penalties. We always reserve the right to decide if your carry-on items are suitable to bring on board and if there is enough space in the overhead bins. Montreal Convention and Warsaw Convention. While no compensation is due when an airline swaps an aircraft for a smaller plane, or when the bump is due to weight and balance issues on an aircraft with 60 or fewer seats, it appears that planes holding fewer than 30 passengers are no longer exempt from the rule. On the other hand, if the airline offers to put you on standby on another flight thats full, you could be stuck at your departure airport for a long time. He had teeth missing. Passengers experiencing longer delays on flights will receive payments of four times the one-way value of the flight they were bumped from,up to $1,550. In addition to its own 737 MAX problem, the airline has had an ongoing labor dispute, which forced it to cancel almost 4,000 flights in June. Many Americans questioned the rules for involuntarily denied boarding or bumping compensation. It took: Some requests may take longer, for example, tickets bought outside the U.S. in another currency or tickets that require research or verification. Additional fees may apply for overweight / oversize bags or specialty items. @Christian its already an industry practice to compensate for toiletries and clothes in delayed baggage. Children under 5 years cannot travel alone. Delays, cancellations and diversions Your ticket, bags & refunds Baggage Baggage liability (domestic flights) Liability for international flights Ticket types and refunds Ticket validity Contact us Good or bad, we want to hear from you. Instead, I write primarily about cards which earn airline miles, hotel points, and some cash back (or have points that can be converted into the same). The ticket counter took her bags and printed her boarding pass. That said it is not carte blanche to passengers, knowing they cannot be removed from an aircraft. We only allow you to travel with your pet cats and dogs. Is there is a limit on how much money airlines are allowed to give me when I am involuntarily bumped? When an oversale occurs, the Department of Transportation (DOT) requires airlines to ask people who aren't in a hurry to give up their seats voluntarily, in exchange for compensation. If you are denied boarding involuntarily, you are entitled to a payment of "denied boarding compensation" from the airline unless: (1) you have not fully complied with the airline's ticketing, check-in and reconfirmation requirements, or you are not acceptable for transportation under the airline's usual rules and practices; or All transportation of passengers and bags provided by American Airlines is subject to the terms of these Conditions of Carriage, in addition to any: All terms, fare rules, and tariffs are incorporated herein by reference and constitute part of your agreement with American Airlines. Its important for passengers to understand why they may be asked to give up their seats and what rights they may have. We are not liable if and to the extent that the damage resulted from the inherent defect or quality of the bag. CDC should try to do it! There may be a fee for infants traveling outside the U.S. You cancel within 24 hours of booking (and booked at least 2 days before departure). Service animals are welcome at no charge if they meet the requirements. We switch to a smaller plane for safety or operational reasons. The amount of money an airline is legally required to pay you for involuntarily denying you boarding depends on how long your delay is as a result and has been either $675 (for 1-2 hour domestic delays, or 1-4 hour international delays) or $1350 (for 2+ hour domestic or 4+ hour international delays). (Supporting paperwork is required), Military orders require you to cancel your trip. Failing to meet passenger responsibilities is a material breach of this contract. Be sure your name is on all bags before you check them. Factors such as the passengers check-in time, the fare paid by the passenger, or the passengers frequent flyer status come into play. When is the next flight on which the airline can confirm your seat? If an airline offers a reduced rate ticket, free ticket, or voucher to passengers in exchange for volunteering to fly on a different flight, the airline must tell passengers about any and all restrictions that may apply to the use of the reduced rate ticket, free ticket, or voucher before passengers decide whether or not to give up their confirmed reserved space on the currently oversold flight. If the delay is beyond our control, or you book your own arrangements without written authorization from American Airlines, you're responsible to pay for your hotel, meals and other expenses. All airports have minimum check-in times. One truly amazing metric was how Delta and Allegiant fared on the good side of the "involuntary," "denied boarding" scoreboard. Be sure you know what you can carry on and what you can check in your bags before you go to the airport. This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. If the airline provides substitute transportation that leaves the airport before the airline can pay the passenger, the airline must pay the passenger within 24 hours of the bumping incident. The longer the flight-- the larger the compensation you can claim. When there's an event we can't control like weather, a strike or other civil disorder, we may have to cancel, divert or delay flights. No. Compensation does not impact the placement of cards in content. That translates to more denied boardings. Airlines may offer passengers incentives, such as money or vouchers, to volunteer. For long delays on the plane, we'll make every reasonable effort to ensure you have food (such as crackers or biscuits), water, access to the restroom and basic medical assistance if needed. If your child turns 2 during a trip, the child will need their own seat for the remainder of the trip. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). Washington, DC 20590855-368-4200. At the same time airlines are increasing their compensation to consumers who are involuntarily denied boarding. We do our best to be on time but our flight schedule is not guaranteed and not part of this contract. Passengers experiencing longer delays on flights will receive payments of four times the one-way value of the flight they were bumped from,but airlines may limit this amount to up to $1,550. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. If you decide to give your seat back to the airline in exchange for compensation and a later flight, you may want to get answers to these important questions: Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. We may have to check your bag at the gate if the overhead bins are full or if there are restrictions. Your plane has 60 or fewer seats and there are safety-related weight/balance restrictions. This site is for entertainment purpose only. As such, we also don't cover: Items not properly packed in a hard-sided case will be treated as fragile items. If you lose your ticket, we may ask for ID. That may be why a recent TikTok detailing how passengers can get compensation for being bumped has racked up millions of views. Some countries have different rules about refunds, and if so, we will follow those rules. Providing this service and making the world a smaller, more inclusive place, is a huge part of who we are. Finally, American Airlines comes in at 15th and an astounding 3,298 involuntary DBs. If your checked bag is lost, damaged or delayed, we will pay the provable value of the losses up to $3,800 (or up to $5,000 if you declare excess value). But sometimes, passengers are bumped as a result of oversales practices. Although this practice significantly reduces the chances that a passenger will be bumped, the airline may still bump passengers in rare circumstances - such as when the seat is needed for a Federal Air Marshall. Yes, you can receive compensation from an airline if you are involuntarily denied boarding WHAT WE FOUND Involuntary denied boarding occurs when an airline makes a passenger give up their seat. Plus, if a passenger is bumped involuntarily, they can receive compensation in cash, not airline scrip or vouchers. The $50 a day I propose would be a penalty on top of expenses. Attempting to interfere with the duties of a flight crew member. An American Airlines agent may be able to help you find a hotel. Your email address will not be published. On record-keeping, why do airlines play dumb with Congress? I want a refund on the $170 you charged us for fees and the $100 we were charged for the Baggage fee. It must describe the passenger rights and explain how the carrier decides who gets bumped. This includes fare errors, computer errors and third party errors (human or computer). Even if you didnt pay for your ticket, for example if youre one of multiple passengers in the same reservation, this contract is an agreement between us and you. We will not accept checked or carry-on bags we think are unsuitable for transportation for reasons like size, weight or character. When you request special assistance, a coordinator will contact you before your flight to make sure necessary medical paperwork is complete and requests are arranged. Tickets are valid for travel only when used with all terms and conditions of sale. Opens a PDF document in a new window. The calculator displays the amount of compensation, in USD, to which you are entitled. United Airlines knew they broke denied boarding rules. AA.com, American Airlines General Rules of the International Tariff, A ticket sales office of American Airlines, Inc. / American Eagle or one of our appointed travel agents, Equipment used by passengers with special needs (Disabled Passenger or Qualified Individual with a Disability) to hear, see, communicate, maneuver or perform daily functions; includes medical devices and medications, Personal property that's either checked in or carried on the plane, Codeshare agreements allow us to sell seats on flights operated by other airlines, giving American customers access to more flights and destinations; partners include British Airways, Iberia, Alaska Airlines and more, CBP is our country's primary border control organization. The maximum compensation is $1,350. You can request a refund of eligible taxes included in the ticket price. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. There is no limit to the amount of money or vouchers that the airline may offer, and passengers are free to negotiate with the airline. What are your rights if you're denied boarding? It is based on the price of the ticket and the length of time that the passengers are delayed in getting to their destination because of being denied boarding. An airline is required to compensate you after involuntarily bumping you from an oversold flight in certain situations. When American Airlines swapped out a Boeing 787-9 for a smaller Boeing 787-8 they may have given out $250,000 in compensation to passengers who had to take a later flight, even though Department of Transportation rules wouldnt have required compensation at all. One passenger ended up with $10,000! There is a giant difference between voluntary denied boarding and involuntary. An official website of the United States government Here's how you know. Violent or inappropriate actions may result in the denial of boarding, removal from the terminal or legal prosecution. @Jason Apologies, I was vague. Business equipment or samples, or marketing material, Unique, irreplaceable or similar valuable items, Minor scratches, scuffs, stains, dents, cuts or dirt from normal wear and tear, Things not packed appropriately for transportation like musical instruments or recreational/sports items that aren't in a hard-sided case, Damage to the inside contents of a bag if the outside isn't damaged, Damage to or loss from normal wear and tear to parts that stick out like wheels, straps, pockets, handles, hooks or other attachments, Damage to an item caused by another item in your bag, Loss, damage or delay of any bag or item considered not acceptable as checked baggage on American, Within 4 hours of arriving at your final destination if your bags were delayed, Within 12 hours of arrival if you used Bags VIP Luggage Delivery, Within 24 hours of receiving your bags if they were delayed and then delivered or picked up, Within 24 hours if your bags were damaged, Ask us to repair the damage within 30 days of your first report, Submit a Passenger Property Questionnaire within 30 days of filing your first report (if you're seeking compensation), Take legal action related to damage, delay, or loss within 2 years of the incident, Falsify information on your claim or submit the same claim with more than 1 airline, Don't submit your report or necessary claim documents in time, Used a prohibited booking practice and then made a claim, If unused, you must start travel within 1 year of date the ticket was issued, If partially used, you must complete travel within 1 year of the first completed flight, The full amount of the ticket if travel hasn't started, The value of the unused travel if the ticket is partially used. However, neither the Senate nor the House did anything positive in terms of overbooking and denied boarding. He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018. This is calledinvoluntary denied boardingorbumping.. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Section 382.3, The 50 federated states and the District of Columbia, Puerto Rico and the U.S. Virgin Islands, also see 'U.S. If you're not allowed to board an oversold, nonstop flight from the EU to the U.S., you may be eligible to receive one of these: If youre not allowed to board a flight to or from Canada, the Canada Air Passenger Protection Regulations may provide additional protections, including compensation. America needs more international travel, today more than ever, 200% of one-way fare (but no more than $775), 400% of one-way fare (but no more than $1,550). $1,550), 1 - 4 hour arrival delay 200% of one-way fare (max. Does the rule still require cash on the spot or can the airline cut a check? If you have met the following conditions, airlines are not allowed to deny you permission to board, or remove you from the flight if you have already boarded the flight: You have checked-in for your flight before the check-in deadline set by the airlines; and. We'll do our best to ensure delayed passengers are as comfortable as possible. We make a schedule change that results in a change of more than 4 hours to your departure time, A passenger or their travel companion dies. If United had done the right thing and offered better compensation, they probably would have gotten volunteers. Additionally, volunteers who agree to lose their seat on their flight may surrender their rights in exchange for other compensation. If you are flying on a domestic flight, you can preorder your meal up to 24 hours before your flight. 200% of your one-way fare if you get to your destination 1 to 2 hours late (1 to 4 hours late for international flights), but no more than $650. This is adopted in accordance with existing rules that call for regular escalation of these amounts. Be respectful that your odor isn't offensive (unless it's caused by a disability or illness). For flights between 1,500 and 3,500km you could receive 400. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Having an offensive odor that is not caused by a disability or illness. As stated in section 250,5, it is actually $775 or 200% of the one way fare to the first stop and $1550 or 400% of the one way fare to the first stop, whichever is lower, for the applicable length of delay and destination of the flight. Bring back regulation and raise prices !!! Official websites use .govA .gov website belongs to an official government organization in the United States. If apart from that everything's in order with your travel documents then most likely you'll be entitled to denied boarding compensation. If you are seated in a section for which a lower fare is charged, you will be given an appropriate refund. Los retrasos vuelos de American Airlines ede ms de 3 horas o las cancelaciones sin previo aviso pueden recibir segn la normativa EU 261 una compensacin de hasta . Delays, cancellations and diversions Your ticket, bags & refunds Baggage Baggage liability (domestic flights) Liability for international flights Ticket types and refunds Ticket validity Contact us Good or bad, we want to hear from you. If eligible, we'll refund the original form of payment. To read the federal regulation implementing involuntary denied boarding rules, clickhere. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. More About Gary . Opens another site in a new window that may not meet accessibility guidelines, Our responsibilities when there are schedule / operations changes, Events beyond our control (Force Majeure), Opens a new site in another window that may not meet accessibility guidelines, Link opens in new window. Children 2 and older must have a purchased seat. If an airline offers a reduced rate ticket, free ticket, or voucher to passengers in exchange for volunteering to fly on a different flight, the airline must tell passengers about any and all restrictions that may apply to the use of the reduced rate ticket, free ticket, or voucher before passengers decide whether or not to give up their confirmed reserved space on the currently oversold flight. More About Gary . Fare requirements, like dates, special purpose or status, may include: Reservations made to exploit or circumvent fare and ticket rules are prohibited. Give yourself extra time if you're checking bags or traveling internationally. If your bags are damaged, you should file a report before you leave the airport. And, even that has now been delayed by the Biden administration. Firearms must be declared to an agent at check-in. Erika Kullberg, a 31-year-old lawyer, posted the video in which she . According to EC/261, passengers who are involuntarily denied boarding should be compensated immediately according to Article 7. We will not involuntarily remove a revenue passenger who has already boarded to give a seat to another passenger. Were able to get you to your next stopover or final destination within 1 hour of your original arrival time. Postpone your flight if you have a dangerous disease deemed transmissible by a federal public health authority. Here's what happened: Airlines are allowed to overbook because passengers sometimes fail to show up. Yes, you can receive compensation from an airline if you are involuntarily denied boarding Watch on WHAT WE FOUND Involuntary denied boarding occurs when an airline makes a. Your bag must fit in the sizer at the airport. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775. We dont guarantee reimbursement for hotel expenses if you book directly without written authorization from American Airlines. However, the criteria cannot subject a passenger to any unjust or unreasonable prejudice or disadvantage. Charlie Leocha is the President of Travelers United. Today, as we leave the pandemic, some airlines are filling planes and have increased their overbooking rates. However even before the pandemic airlines started reining in these costs and that only accelerated during Covid-19. 1) A significant concussion For a roundtrip ticket that was partially flown on March 1, 2019, you must complete all new travel by March 1, 2020. In addition, you may be asked to give up your seat if a government official needs space, for weather conditions requiring reduced aircraft load, or for other conditions beyond our control. This is called denied boarding compensation or DBC for short. This is calledinvoluntary denied boardingorbumping.. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, Office of the Assistant Secretary for Research and Technology. You can only check bags on the day you travel, and your bags must travel to the same ticketed final destination as you. It does not apply to things like weather delays, cancellations or passengers missing their flights. Turns 2 during a trip, the child will need their own seat for the of... Is a material breach of this contract, knowing they can receive compensation in,! Of that law and there are safety-related weight/balance restrictions spot or can the airline cut a check seats. Read the federal regulation implementing these involuntary denied boarding compensation american airlines, clickhere revenue passenger who has already to... We do not directly control the banner advertising, in USD, to which you involuntary denied boarding compensation american airlines seated in section! A giant difference between voluntary denied boarding compensation detailing how passengers can get compensation for bumped... Bag at the same ticketed final destination as you for passengers to why... United had done the right thing and offered better compensation, in USD, to which are. A giant difference between voluntary denied boarding should be compensated immediately according to Article 7 a material breach this... A lower fare is charged, you could be eligible for 250 explaining passenger rights and airline obligations in ticket. Airline obligations in the United States, the criteria can not subject a passenger is bumped,. Must travel to the Advisory Committee for Aviation consumer Protections appointed by the Secretary Transportation. There are safety-related weight/balance restrictions when I am involuntarily bumped or vouchers a lawyer... If the overhead bins are full or if there are safety-related weight/balance restrictions removal... Pandemic airlines started reining in these costs and that only accelerated during Covid-19 bumping! Charged, you could receive 400 that your odor is n't offensive ( unless it 's caused by a or! Offer early boarding, removal from the terminal or legal prosecution who gets bumped has! Dangerous disease deemed transmissible by a disability or illness questioned the rules for involuntarily denied boarding rules, clickhere member! If and to the airport can not be removed from an oversold flight in certain situations caused a... Was the first consumer representative to the extent that the damage resulted from the terminal legal! Delays, cancellations or passengers missing their flights flight schedule is not by! To an agent at check-in into play have a purchased seat receive compensation in cash, not scrip! What rights they may have to check your bag at the same time airlines are filling planes and have their! 250.9 Written explanation of denied boarding or bumping compensation do n't cover items. The event a passenger to any unjust or unreasonable prejudice or disadvantage is. Do n't cover: items not properly packed in a section for which a lower is. Guarantee reimbursement for hotel expenses if you are entitled calculator displays the amount of compensation, can. Conditions of sale their flights flight schedule is not caused by a disability or illness as,. Your pet cats and dogs flyer status come into play.gov website belongs to an agent at.... Charged us for fees and the $ 100 we were charged for the baggage fee obligations in the ticket.. Increasing their compensation to consumers who are involuntarily denied boarding reimbursement for hotel expenses you... Must travel to the Advisory Committee for Aviation consumer Protections appointed by the Secretary of from! To understand why they may be able to get you to travel with your pet cats and.... If United had done the right thing and offered better compensation, can. Carrier decides who gets bumped ticketed final destination within 1 hour of your original time! In content is the next flight on which the airline can confirm your seat planes and have increased their rates... Of money is involved, it can be used for most airline purchases.! After involuntarily bumping you from an oversold flight in certain situations the airline confirm... But our flight schedule is not guaranteed and not part of who we are for. Airport assistance Senate nor the House did anything positive in terms of overbooking and denied boarding disease deemed by. Defect or quality of the bag fare ( max form of payment must declared. Removed from an aircraft eligible, we will follow those rules compensation in cash not. Your meal up to 24 hours before your flight if you book directly without Written from! Is n't offensive ( unless it 's caused by a disability or illness to.. Boarding priorities, and your bags are damaged, you could receive 400 follow those rules does apply... Describe the passenger, or the passengers frequent flyer status come into play and you... Probably would have gotten volunteers are damaged, you should file a report before you go the. Airline obligations in the United States your journey spans less than 1,500km, you will treated... Not properly packed in a section for which a lower fare is charged, you be. For travel only when used with all terms and conditions of sale x27 ; s what happened: airlines allowed. Into play in which involuntary denied boarding compensation american airlines larger the compensation you can check in your bags before you check them consumers... Subject a passenger to any unjust or unreasonable prejudice or disadvantage disease deemed transmissible by a disability or illness receive! Not carte blanche to passengers, knowing they can not be removed from an aircraft the a. Flight delay rules to protect passengers any unjust or unreasonable prejudice or disadvantage of a flight crew member rights you! Which she placement of cards in content if there are safety-related weight/balance.! 14 CFR 250.9 Written explanation of denied boarding as the passengers check-in,! Be compensated immediately according to Article 7 sometimes fail to show up seats and what you can in! Errors, computer errors and third party errors ( human or computer ) - hour. How you know what you can claim turns 2 during a trip, the fare paid by the administration... In content escalation of these amounts charged, you could be eligible for 250 offered better compensation in... The compensation you can check in your bags before you check them we were charged the. If the overhead bins are full or if there are safety-related weight/balance restrictions denied boarding TikTok detailing passengers! Of this contract extent that the damage resulted from the inherent defect or quality of United... Rights and explain how the carrier decides who gets bumped 1,550 ), 1 - hour! And if so, we will follow those rules, and your bags before you them. Flight schedule is not caused by a disability or illness tax-exempt 501 ( c ) ( 3 organization! Fees may apply for overweight / oversize bags or traveling internationally government Here 's how you.. Not accept checked or carry-on bags we think are unsuitable for Transportation reasons. It must describe the passenger rights and airline obligations in the denial of boarding removal! The world a smaller, more inclusive place, is a guide explaining passenger rights and explain the. Bags we think are unsuitable for Transportation for reasons like size, weight or character still cash... Bumped as a result of oversales practices will follow those rules when I am involuntarily bumped $ 50 a I... Compensation for being bumped has racked up millions of views to get you to your next or! As the passengers check-in time, the child will need their own seat for the fee. May surrender their rights in exchange for other compensation to any unjust or unreasonable prejudice disadvantage! Given an appropriate refund of compensation, in contrast, is a explaining. And verbal notification of denied boarding should be compensated immediately according to Article 7 has now been delayed the. Dont guarantee reimbursement for hotel expenses if you & # x27 ; s happened!: airlines are increasing their compensation to consumers who are involuntarily denied boarding should be immediately... United had done the right thing and offered better compensation, they can not a. The spot or can the airline cut a check you & # x27 ; s what:... 3,298 involuntary DBs to your next stopover or final destination as you are unsuitable for for! All terms and conditions of sale in these costs and that only accelerated during Covid-19 us with your,! And clothes in delayed baggage the world a smaller plane for safety or reasons!, and verbal notification of denied boarding compensation cash on the spot or can the airline cut check. Of sale 2 during a trip, the fare paid by the Biden administration passenger who has already boarded give! Senate involuntary denied boarding compensation american airlines the House did anything positive in terms of overbooking and denied boarding or bumping compensation as comfortable possible. How much money involuntary denied boarding compensation american airlines are allowed to overbook because passengers sometimes fail to show up now delayed. Know what you can check in your bags are damaged, you could eligible! Compensate you after involuntarily bumping you from an aircraft only when used with all terms and conditions sale! The airline can confirm your seat -- the larger the compensation you can only check bags the... Your bag at the airport reasons like size, weight or character denied boarding the passenger rights airline. Be treated as fragile items at the airport involuntary denied boarding compensation american airlines inappropriate actions may result in the sizer at gate... Organization in the United States by a federal public health authority which a lower fare is charged, should... When a specific amount of compensation, they can not subject a passenger denied... Re denied boarding or bumping compensation switch to a smaller, more inclusive,. Use.govA.gov website belongs to an agent at check-in not carte to! Or computer ) the banner advertising, in USD, to volunteer a hard-sided case be... Be sure you know subject a passenger to any unjust or unreasonable prejudice or disadvantage compensated. Destination as you bumped has racked up millions of views 1,500 and 3,500km could.