Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Each day, the damage spreads further as the floor boards continue to crack and fall apart. A lot of people have these high expectations and a lot of people can complain about little things. You could see that it was brad nailed down, but it still wobbles. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. The floor keeps coming up. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. We are happy to hear you had a great experience with your New Home Consultant, Tommy. Casey Law, representing. Until after several calls/texts. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. All Rights Reserved. It goes against our guidelines to offer incentives for reviews. They want to have a meeting with me & the wife to discuss it. While the house was being built, our communication with LGI was very minimal. We regret buying this home. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. Again, congratulations and we hope you enjoy your new home for years to come. And the new house was good, so I decided I would do it. Click the button below to start your journey today! We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. It often helps with closing costs. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. Hi Mildred, thank you for choosing LGI Homes for your first home purchase! [protected] LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. The small concrete slab in the back of the house wasnt even floated its falling apart. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. So that was a pain, because we had to reschedule our movers. The air coming out of the ceiling is cold. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. He didn't want me to buy the house. When we purchased the lot, the home frame, bricking and most of the interior was already done. Check to see where the actual problem is and install the deflectors. Thank you. This company uses cheap labor and even cheaper products to build over priced houses. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. He did the walkthrough of the house. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. I had told him specifically where I wanted the house. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. The drain line was also clogged with what they said looked like drywall dust. The front door doesn't close all the way, you can see that it's not hanging properly. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. Thank you. Using our warranty program is as simple as these 3 steps! I was told they would all be fixed the next week. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. And David, the rep, was right there. Square footages are approximate and may vary in construction. Now there is mold in that area. Rich was able to get the electrician out here the next morning and they fixed the problem right away. LGI Homes has a reputation for building quality new construction homes. Look very carefully. Having a new home changes your life all together. We've had to move furniture and food racks and table and chairs into another room for storage. I rate the quality of construction as a 4 out of 5. It was very weird. I've had about seven. Our continued improvement is dependent on your feedback. Hi Sai, we appreciate you taking the time to leave us with your feedback. I told him I was frustrated and at that point, Rick started yelling at me. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Hi Donald, thanks for taking the time to leave a review! When we moved in, the back yard was not graded at all! Someone will be reaching out to you shortly. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. Brooksville, FL 34602 He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. Do not expect LGI homes to do any warranty work if you buy a home from them! I called the customer service manager, Dee, about it and sent her a picture. This was back in February 2021. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. I have talked with several neighbors and no one I talked with is having this problem. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. Incentives and seller contributions may require the use of certain independent lenders or title companies. He responded back and said, I am not at work, ask on Thursday. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. Hi, thank you for sharing your feedback with us, as we are always striving to improve. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. It felt like either he was doing me a favor. I was impressed with the stuff they put in the LGI house. I get there and basically they couldnt help me! Kevin Wilkins. At one point, I sent your sales agent and text asking for an update. It was a great experience! Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Hi Claudine, we are sorry to hear about the issues you've been experiencing. We were in the process of buying a house and we were looking. . Here are 8 tips for writing great reviews. The house was brand new upon move in. I paid the ernest money. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. But that's it. CompleteHome is LGI Homes trademark home design. Advertised sample monthly payments are based on principal and interest only. Read more. MHBR No. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Its a brand-new home so you cant get too mad about it. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Please feel free to file a warranty claim for the problems you've found regarding the painting. The house we purchased has scuffs and patches not painted properly. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. I dealt with Rick and he lied. I wanted to match it as close as I could get it for the bedroom. We appreciate your patience as we work to solve the issue. Over a few months period the flooring began to separate. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. The big problem is the fence. Find out how we combat fake reviews. Crack in slab straight across house. This will surely increase the credibility of your complaint. We are happy to hear that overall you had a good experience. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. The propane tank is sinking. Every now and then, I message him, Hey, Thomas. Everyone has their experiences. My estimated closing date was changed THREE times. If you see problems imagine what you can't see. We went ahead and signed the papers. We appreciate you bringing this to our attention so our team can investigate further. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. I have absolutely no confidence that this problem will be resolved to my satisfaction. That was nice. The homes are very well insulated and come with a great HVAC system as well. B.1002074. Other than that, we've not had too many issues. Planks that have broken edges were used. And the community is super quiet. But it is May, 2022, and almost nothing has been done. They made promises that seemed to me, outlandish. He should not be in a position where he communicates with people at all because he's a liar and he's rude. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. All of these things were never communicated with us. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. 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