Currently my contract with EE Broadband ends in April. Their offerings are simple and generously priced. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Netomnia are laying it all around the area. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 11.1 Your right to make changes. For a better experience, please enable JavaScript in your browser before proceeding. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. After service call to make sure everything was ok on the day. Hi Lesley,Thank you so much for your kind review of Dominik. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Hi Jeremy,Thank you for taking the time to leave your feedback. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. I've enquired but they don't have pricing for it yet. Not had the advertised speed (1000Mbps) since installation. 16.1 How we will use your personal information. The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . I honestly couldnt believe she called back having dealt with other providers in the past. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Both fitters were polite and knew what they were talking about. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Contacted customer services, which was answered promptly and sorted straight away. 14.4 YouFibre Broadband Network Equipment. Hi Stephen,Thank you so much for your kind review of Elaine. She called back to check up and make sure it was still okay. It replaces any previous agreement or understanding between you and us about those Services. If you need us again in the future please don't hesitate to give us a shout. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. No other person shall have any rights to enforce any of its terms. Home > Broadband > Guide > YouFibre broadband review. Verification can help ensure real people write reviews about real companies. | Read 61-80 Reviews out of 2,696. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. 17.3 Registration of your home address. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Back on line by 9am. Hi Simon,Thank you for taking the time to leave us such a sparkling review. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Our Policy applies to all calls you make using our telephone service. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Hi Lesley,Thank you so much for your kind review of Dominik. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. 11.3 More significant changes to the Service and our Contract. Absolutely fantastic service. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Better to ask the way than go astray. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Hi Phil,Thank you for taking the time to leave us such a splendid review. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. company number 03997482, registered in England and Wales. 17.2 Emergency Services. Find out how we combat fake reviews. b) websites are sorted for blocking by our supplier. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We might have to pay someone else in connection with your Number Porting. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 16.2 Our Privacy and Cookie Policy. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Find out more about the big names in UK broadband and which providers have the highest number of customers. This may include any underground fibre optic cables and ducts and the internal network termination point. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Registered number: 05628680. Please note, it may take up to 14 days to bring our fibre cable to your property. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We will let you know if the change is possible. YouFibre Limited Broadband service How long does installation take? If you need us again in the future please don't hesitate to give us a shout. 19.9 Which laws apply to this contract and where you may bring legal proceedings. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Anyone can write a Trustpilot review. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Thank you very much. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. She called back to check up and make sure it was still okay. 15.1 To a site outside our network. Learn more about 1Gb broadband and who offers it. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. The Engineer Jay was patient in waiting for me to arrive home from work. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). Get insider tips and the latest offers in our newsletter. We really appreciate the time taken to write reviews as we understand how precious your time is. 19.1 We may transfer this contract to someone else. 17 Special terms regarding Telephone Services. 10.8 Mitigation. Hi Phil,Thank you for taking the time to leave us such a splendid review. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. 8.3 You are responsible for setting parental controls. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. This website uses the TMDb API but is not endorsed or certified by TMDb. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. 13.1 We may end the Contract if you break it. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. We want to address any queries and or complaints you may have as quickly and easily as is possible. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. a checklist of all the things you need to do in advance of the installation and what. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! 12.1 You can always end your Contract with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We really appreciate the time taken to write reviews as we understand how valuable your time is. JavaScript is disabled. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. If we do, youll have to compensate us for this. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. We use cookies on this website. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Firstly with the service less than a week from order to installation. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 4,730 followers. 9.4 Re-activation fees. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. , from time to time, we may record calls youfibre installation process including marketing calls ) to help your... Cant control, for example, it may take up to 14 days bring. For home working this website uses the TMDb API but is not endorsed or certified TMDb. This may include any underground fibre optic cables and ducts and the static IP operational. 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