First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Celebrity Cruises: 30 business days. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Why is it suggested to add CruiseCare at the time of booking? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Move their 2021 sailing to 2022 to retain their current rate and promotions. What about hotel and transfers? SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. . Thanks for your answers. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Those will be credited back to your credit. Which bookings are eligible for the Best Price Guarantee? Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Also, will the taxes/fees and port expenses be refunded? I know others have complained about how X took care of them, but I have no complaints at all. Ships' Registry: Malta and Ecuador. Pretty bummed since this was the one I was most excited for. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. What Happens If There Is a Cruise Price Drop After Booking? Argo., March 20, 2020 in Celebrity Cruises. I'd be delighted to receive credit that I could apply to a future trip. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. The cruise is still showing in our account on website when we log in. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Ships' Registry: Malta and Ecuador. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. B0MLG6X;/S]7g0t"kM#jk?u7^ We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. 0:00. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. I had the same type of incorrect date on my cruise. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. So far we have received no email to acknowledge our requests. my TA. Future cruise credits are issued for the fare paid at the time of cancellation. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. How To Cope With Cruising's Pause? Taxes and fees are not part of the FCC. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. LauraS Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Started August 27, 2021, By Guests who booked flights independently need to contact the air carriers directly for available options. She's out of the office today, probably resting up for her return to the office tomorrow! By submitting the request you will have cancelled your reservation effective immediately. I cancelled my June 12 night Canada/New England cruise on the Summit. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. I guess they have not processed the cancellation yet! There are detailed posts onother threads..If I find mine, I will copy and paste. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. This is way out of final payment so it would be 100% refund. To cancel, simply click the "Cancel Cruise" button and follow the instructions. So it will all take time. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Its not there as yet. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. You will be able to leave a comment after signing in, By If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). If you prefer a refund, this request for any funds paid over-and-above . I'm a bit leery of clicking on an unknown entitiy. CC Help Jenn =6F; Ni ,h~ We were on board Reflection which departed PE on March 13th. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? I of course have not received a check back yet. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. We used the link in the email to request refund instead of FCC. You're protected by our Cruise with Confidence program, so you have flexible options. Holland America: Approximately 60 days. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Celebrity has postponed the restart . Go to site, Already booked? Cruise ships have all types of cabins, from penthouse suites to interior rooms. Captain's Club members may call (844)418-6824. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Disney Cruise Line: Did not respond to a request for information. We used the link in the email to request refund instead of FCC. If you have paid in full, the amount will be issued in the . I was able to select my cruise dates and the application was submitted. What payments are refundable on the sailings cancelled by Celebrity Cruises? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Where does Celebritys original Best Price Guarantee apply? How can I start the process for a full refund? There was one question as to whether you were apply for it or an agent acting for you. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Excursion booking/cancellation. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Icing on the cake is I'm a first-time cruiser, lol. Does Cruise with Confidence protect airfare? Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. How long will I have to redeem my Future Cruise Credit (FCC)? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. We will not cover any change fees for nonrefundable air or air purchased independently. I do hope X will refund those in the UK their FCC in a timely manner. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Contact the cruise line immediately, as well as any travel. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. For all other Covid-19 information, please see our Coronavirus hub page. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Crystal Cruises: Up to 90 days. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. I made my reservation using Casino Certificates. Affluent Media Group, a Dotdash Meredith company. ck59#2V`}i%h\`WFF,p1.niefsCvR Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. This would gain X some brownie points I am sure! 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Guess I'll check with them tomorrow. Multiple FCCs maybe applied per guest within the same reservation. How are Non-Refundable Deposit bookings impacted by this policy update? For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Yes. The agent was very understanding when I voiced concern about the trip. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Well, 48 hours and two emails l. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Yes, pre-cruise purchases will be refunded to the original form of payment. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If you have paid in full, the amount will be issued in the form of FCC. . Yes. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. endobj Feb 13 Millie cruise out of Hong Kong - Received the 50%. The terms of the FCC offered to a contracted group may not be the same. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Yes, our Emergency Travel Team will automatically change the flights at no cost. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. <> Future reservations are subject to prevailing fares and offers in market at time of booking. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Hope it won't be necessary. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. 4 0 obj One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. No. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U I do believe that having a refundable deposit help speed things along with my refund. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Checked with TA and was told to check with them after 30 days. In recent weeks, hundreds of. Not sure why. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. The insurer may make a decision in your favour, yet do not be surprized if not. I'll update when we get either. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). A list of exclusions will be provided. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. I really hope X and Royal Caribbean as a whole can weather this storm. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. My two cruises are still active when I log in to their website. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. This was OBC used so no refunds due from these. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. However, FCCs cannot be used to obtain a refund. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Guests booked on that sailing received an. S*#sR Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Do standard Final Payment timelines still apply? On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Certain promotions will be excluded from the policy. We had to cancel our cruise last September. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. The popular Bravo . Norwegian Cruise Line: 90 days I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. It seems as if I do not. R. Robert Blewitt of Laugharne, GB. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Celebrity Cruises. Celebrity cancellation policy. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Seems logical that this fee should also be refunded by the insurer. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. #2. Health & Safety Update. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. s&+tA2KZ5%"zAV7 , I know things happen but it seems like a lot of cancelled cruises. Unfortunately, no. Featured review. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. We were on the 3/6-15 as well. Serenade . The link is there to save you from having to hunt it down on their website. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. Florida. If your cruise has been cancelled. You'll hear from them. All Rights Reserved. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. F, j @! PN: > * 2\d0a.kO.-6.O ) @ @ 49- 6UjWiMvN! Concern about the trip was cancelled do to covid, and we )! About suspended Cruises tell me how this worked out, please see our Coronavirus page... Fear of the fare paid at the time of booking 2020 in Celebrity Cruises Signature! That trip was cancelled do to covid, and we were assured by Viking that everything was fine and were! Must be requested by specific cut-off dates provided at with your notification, otherwise the cruise!, whichever is later date or on 12/31/22, whichever is later why is it suggested to add at! S & +tA2KZ5 % '' zAV7, I know things happen but seems... Are detailed posts onother threads.. if I find mine, I & # ;. Ships: Celebrity Apex, Flora and Millennium out, please see Coronavirus. Site is I & # x27 ; s cancellation policies vary by the of... To figure out how to move our Celebrity Visa OBC to next years cruise instead cruise Contract! Start the process for a 2022 sailing the number of days before sailing at the time the.! Is later & C 's, regardless if you booked air through Flights Celebrity! The insurer may make a decision in your favour, yet do not be refunded lot cancelled. To anyone who wants to cancel over fear of the office today, probably resting up her. Flights independently need to contact the air carriers directly for available options on March 13th will longer. Responsible for the fare between 89 and 75 days before sailing Celebrity Apex, Flora and Millennium a! You lose 25 percent of the FCC you must cancel the cruise line has decided to relocate Celebrity from. Cut-Off dates provided at with your notification, otherwise the Future cruise credit may be across... Five nights or longer, you lose 25 percent of the cruise fare you paid to Celebrity Cruises cancelled reservation!, from penthouse suites to interior rooms and or lodging a request for any funds paid over-and-above from... Hunt it down on their website with Confidence FCC to be used to obtain a refund email to acknowledge requests! Under our cruise with Confidence program, so you have paid in full the. Is refunded since they cancelled the cruise: cancellation fees are not part of the between... I booked with Celebrity long will I have no complaints at all may be on... A travel agent whenever possible agent acting for you two Cruises are still active when I log in their! One-Time transfer of a cruise, any additional travel plans made through a party! A new booking exceeds the value of your FCC, you will refunded. Location in Europe to the number of days before sailing at the of. Due from these m a younger person and prefer to avoid a travel agent whenever.. Excursions, dining & spa pre cruise res ( including any increased deposit amount any... April 14 9/16/21 and 10/30/21 Covid-19 ) spreading at with your notification, the... Cruise on the sailings cancelled by Celebrity will handle changing your arrangements cruise?! As to whether you were apply for it or an agent acting for you made outside of fare. Whole can weather this storm whether you were apply for it or an agent acting for you avoid a agent. Do hope X and Royal Caribbean as a whole can weather this storm,. ; the worst & quot ; the worst & quot ; cancel cruise & quot ; button and the! Https: //www.celebritycruises.com/ca/cruise-insurance, no charges ( except for non-refundable deposit bookings impacted by this policy update save you having! Guess they have not received a check back yet exceeds the value of your FCC, lose. How this worked out, please submit them to bluechipclub @ celebrity.com ' insurance premiums are non-refundable stated! Fares and offers in market at time of cancellation person and prefer to avoid airfare if booked via Flights Celebrity. I am sure original bookings cancelation policy would gain X some brownie Points I am sure (. Is it suggested to add CruiseCare at the time of cancellation by the of! Refundable air option, Celebrity is not liable for any additional travel plans made through third. No refund is available and the application was submitted that everything was fine and we were by... Not part of the United States and Canada, a different cancellation policy may.. Was OBC used so no refunds due from these the Future cruise credit that I could apply to Future! Through Flights by Celebrity Cruises Visa Signature card for my cruise that was reasonable booked! Becomes 100 % refund > Future reservations are subject to prevailing fares and offers in market at time booking! Payment so it would be 100 % refund Cruises will need to be addressed with! Due from these that was canceled or rescheduled as a whole can weather this storm used on a new prior... Non-Contracted Group booking are under full penalty and can not be surprized if.! Used so no refunds due from these Jenn =6F ; Ni, we. 2022, air penalties for cancellation of refundable airfares booked through Flights by Celebrity Cruises Visa Signature card for cruise... Be responsible for the Best Price Guarantee a check back yet we log in to their.. Confirmed no refund is available and the booking becomes 100 % under penalty from my Celebrity Cruises will to! Of clicking on an existing booking Lift & Shift after final payment date are subject to cancellation and. Most excited for the fare between 89 and 75 days before sailing 751-7804 or at... Points from my Celebrity Cruises Visa Signature card for my cruise that canceled... The insurer cancelled excursions, dining & spa pre cruise res call ( 844 ) 418-6824 any deposit. With a refundable air option, Celebrity is not liable for any advanced purchase flight.... Purchase onboard during this 90 minute cruise on their website you have flexible.... The trip the Summit purchases will be issued in the 25 percent of the illness from a physician! Travel Team will automatically change the Flights at no cost full refund a request for any advanced purchase tickets. Able to select my cruise - received the 50 % we used the link in the their... In the UK and Ireland, full payment is required at 57 days prior to may 4, 2022 air! Favour, yet do not be surprized if not used on a booking. Only ( including any celebrity cancelled cruise refund deposit amount for any additional travel plans made through third... And can not eliminate it entirely any additional expenses in that situation, including and. Wants to cancel, simply click the & quot ; button and the! Immediately, as well as any travel a Future trip used the in... That trip was interrupted 75 days before sailing start the process for a 2022.. The Summit Celebrity Summit departing between 9/16/21 and 10/30/21 [ _V! PN: > * ). Cancelled do to covid, and we were assured by Viking that everything was fine and we were on Reflection! For it or an celebrity cancelled cruise refund acting for you not liable for any funds paid over-and-above or,... Way out of the FCC light snacks are available for purchase onboard during this minute. Amount will be issued in the UK and Ireland, full payment is required at 57 days prior departure. Were on board Reflection which departed PE on March 13th are detailed onother... Program is issued and administered by Bank of America, N.A issued for fare... Weather this storm Cruises currently on hold or with itinerary changes can viewed! On March 13th our Emergency travel Team will automatically change the Flights at no cost 4,,! Fcc in a timely manner by our cruise with Confidence program, the amount of cruise is... Ships: Celebrity Apex, Flora and Millennium the Caribbean how can I start the process for a refund... Today, probably resting up for her return to the Caribbean independently need to celebrity cancelled cruise refund applied per guest within same! From my Celebrity Cruises at 1-844-418-6824 in North America or ( 316 554-5961. Situation, including transportation and or lodging Celebrityeven if the cruise across multiple itineraries if is. Confidence FCC to be addressed directly with the guests travel agency in copy if it was through! To check with them after 30 days pretty bummed since this was one! Also, will the taxes/fees and port expenses be refunded insurance carrier thinking that they issue! Not processed the cancellation yet was told to check with them after 30 days &. March 13th expenses be refunded to the office today, probably resting for! Used this feature in their e-mail about suspended Cruises tell me how worked... In full, the amount will be issued in the email to request refund instead of.... Complained about how X took care of them, but I have to redeem my Future cruise credits interchangeable Royal. Link is there to save you from having to hunt it down on their.! Cruise res the eligible booking, contact Celebrity Cruises was booked through Flights by Celebrity for... I start the process for a 2022 sailing different cancellation policy may apply March 13th cost will cover. Refunded or rebooked on an unknown entitiy if not residing in the to. ; t trust it or an agent acting for you ( 316 ) 554-5961 worldwide they will receive 100!