According to this info, you might need a managed/ smart switch between the iiiNet equipment and Nest Wifi to untag the VLAN: Last URL from your ISP specifically says Google Nest Wifi isn't supported. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again. You may also want to enable auto-updates so that you dont have to manually check for updates. Source. Call your Internet Service Provider (ISP) Step 5. I have a Google Nest Wifi setup with a single mesh point connected. * Ensure youre not using a Google Suite email address to configure Google Home hopefully this helps someone. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, "Problem Connecting to Cloud" when I touch the gear settings icon in the Google Home App. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. 5. Tap Settings. FTC: We use income earning auto affiliate links. Step 1: Login to your Xfinity Gateway. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Connect the Ethernet cable to your Nest Wifi router's WAN port, Plug your Nest Wifi router into a wall outlet. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. I don't have Google Wi-Fi and all of my other Google devices work fine. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. But I wanted to check here in case anyone has encountered this and managed to fix this. Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. . Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. It should Bypass the error and allow you to select your home. Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. The Nest Wifi, which is available in a variety of configurations starting at $169, promises 25 percent better coverage and up to twice the speed of the Google Wifi system. So with that in mind, lets get started. Get an answer from an expert on the Google Home Help Forum. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. All lights should be lit up before moving to the next step. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Routers in the network form a mesh with each other. Then check if you can still access the Internet while only connected. Make sure your points are all plugged in and connected to the same Wi-Fi network. ), add new Nest Wifi unit, then leave IPv6 off or enable it again. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Add 9to5Google to your Google News feed. Listed below are some of the basic yet crucial tips that you should implement right away and then check if it spells out success for you or not. I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). I have the same problem. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. Thanks. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Scan the QR code on the bottom of your device. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. In addition, the Nest . Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. Help. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. If yes, how is it?Best,Mel, Still no go unfortunately. Connect the power back to the modem only and wait for it to fully back up. If you're unable to scan the QR code, tap. There can be up to 32 routers in a network and up to 511 end devices connected to one router. Google does not associate Google Public DNS information with your Google Account. ( Source) Workaround 2: I had this same problem. Start by rebooting your router. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. The factory reset seems to have helped progress things as instead of the immediate "problem connecting to cloud it starts a connection process which gives me 3 different messages, one after the other: Interestingly in the bottom left corner of the screen is an internet settings menu which gives me another menu for static IP or PPPoE? Do I need to enter something here? FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). Open the Google Home app on your phone or tablet. I have an HP account I do not have an HP account Step 2: Print with Google Home Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Reset GooGle WiFi Network Device (01-11-2022) Older Version Google Wifi Update: Connect Remote Units Via Ethernet / MOCA vs. Wirelessly How To Factory Reset Google Nest Wifi: No. A coupe days ago, the network started misbehaving, with Wi-Fi going down across the house. Disconnect the power adapter from the modem. 11-25-2022 09:29 PM. Move your Connect closer to your Wi-Fi router while you try to pair it. Ben's smartwatch of choice with his phone is the Google Pixel Watch. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. I can't get far enough into the set-up process to be able to toggle the IPv6 settings. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. 10-11-2022 This may take a few minutes. Thanks. This could take several minutes. Press and hold the factory reset button on your router for 10 seconds. When that happens, release the button. The light will flash yellow, then turn solid yellow. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. Any data collected to deliver your Cloud services is no longer linked to your account. 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