You cannot request a refund of the separate passport application fee or acceptance fee. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. 0000034201 00000 n Share your photos and videos with others to prove the truth of your words. It was guaranteed. DONT DONT FALL FOR THIS SCAM. The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. We also ensure all reviews are published without moderation. 201 S Narcissus Ave. 3. Thank you, we'll be in touch soon. 0000006663 00000 n I did not knowingly submit my request to govworks.com courier services. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. 0000058864 00000 n Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. A request for this form does not guarantee a refund will be granted. 0000024453 00000 n Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. GW-46596E763, If I could I would give less. 0000003607 00000 n We're scaling faster than we can keep up. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000014388 00000 n I now know that I could have gone to the post office and saved at least that part of the expense. FedEx wasn't able to take my passport photo. Find out how we combat fake reviews. The voucher will be good for a (1) One Year period from the date of issuance. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. HF0082VHC001 PRE-ORDER . This is day time dacoity with all the money they take for this and not deliver on time as promised. You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. Step 2 is following our instructional checklist. But after that, the services do take over. 0000005063 00000 n BT21 minini LEATHER PATCH - PASSPORT COVER. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& 0000006287 00000 n This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. 0000004506 00000 n I get an email to request a refund and fill it out in detail. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Cannot believe I was dumb enough not to review them on bbb. Confirming other complaints on this site. 0000005766 00000 n 0000014512 00000 n 0000017569 00000 n Horrible!!!! 0000011241 00000 n We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. Thanks to fedex for putting their brand name there as well. Starting at $109 + government fees. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. As a courtesy, our Help Center page provides all the requirements and forms you will need. Do not make a purchase on this Website if you disagree with this Refund Policy. OF THIS RIP OFF SITE! 0000058937 00000 n Our service helps prevent common mistakes and expedites your application in as little as 1 week. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. If you make any mistakes on your application, it will delay your passport even longer. Always glitches and technical problems. Never can get online. The address provided is a P. O. Companies can ask for reviews via automatic invitations. IMPORTANT NOTE:We consider refund requests on a case-by-case basis. 0000058105 00000 n Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000002172 00000 n there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. You are not. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. 46. Now they say they will not refund my money. I went to FedEx and they said "We don't ship to P.O. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. 51.53 (a). You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). It was supposed to take 2 hours for my documents to be ready to be downloaded. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. Dont enter your credit card information period. Visit our Government Resources page for information about . One the 5th try I miraculously got through to her. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. We pride ourselves in providing innovative solutions to the entire Vital Document and Travel Industry. and it was a very costly, time and energy consuming mistake. 4. 0000050303 00000 n Mission. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Get Your U.S. Passport Fast! I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. %PDF-1.7 % When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Delays in passport or other travel document deliveries. send me a refund form. Expedited Travel, LLC 2023. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Information provided by various external sources. Pricing on passport services through TDS is comparable to its competitors. It will not. Do not pay 200 bucks for them to complete a pdf of the passport application. 0000049940 00000 n Send your request to: U.S. Department of State I sent all of my documentation, and scrambled to get everything together. We're bridging the gap between civilians and the government. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. Contacted mygovworks for a refund tbd. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. Boxes", you will have to go to the Post Office. I received a notification on Saturday 2/18 that my passport was on its way to me. 3. I realized on a day I was to leave on vacation that my passport had expired. GovWorks Powering the Vital Document Industry. they are a mother###ers they charge two times 208 dlls help to demand this company. 0000057700 00000 n The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. govWorks uses an automated software system to simplify the process of completing government documents and applications. Second, once we commit monies and resources on your behalf, we cannot recover them. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. I called my Account Manager a few more times. 0000017751 00000 n You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Where do I pick up the passport photos? I saved a snippet of the page: The banner says "rushmypassport.com". (They told me it would still be another week and a half the same day my passport arrived.). Expedited Travel stated I had to fill out a refund form, so I did. If you wish to remain on travel.state.gov, click the "cancel" message. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). Y98Oq?S^V);=&At{9wvt#[fr7KqRs.2q3D/4?2i! HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream 2023 OnlineExpeditors.com. 0000004876 00000 n I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. I feel like an idiot for not reading these reviews first. Please see the multiple complaints on the Better Business Page. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. I called to check on the status update and waited on the phone for an hour. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. Here are 8 tips for writing great reviews. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Hold times over 2 hours if you can talk to a real person. What is the Passport Photo Creator? OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. They are running a scam so don't fall into the same trap I did! My trip was not until OCTOBER 2008. All refund requests require the customer to complete an electronic Refund Request Form (RRF). H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Weekends as well. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. This is a criminal organization. 0000014574 00000 n U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. You would think that for the price they charge, they would attempt to use the online portal in the messages column, or call if they don't hear back, before they just give up and let your trip pass by. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. please do not waste your money on this service. Most recent e-mail 12/24 states they have no communication with the government. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream I even called their representative, Stephanie Jackson, when I made the purchase. took $50 dollars from me. trailer <]/Prev 260675>> startxref 0 %%EOF 85 0 obj <>stream RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. What do I need to pick up my passport photo? They took my $200 and ran. That's your job lady. 5. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. A request for this form does not guarantee a refund will be granted. But, the URL says, Govworks.com. We save you time and a trip to the passport office. What do I need to get a passport renewal? I am in a huge bind!!!!!!!!!!!!!!!!!! 0000010464 00000 n This will surely increase the credibility of your complaint. By agreeing to the terms herein, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: 1. I left a message. # ers they charge two times 208 dlls help to demand this company me to the! 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To me the refund Policy any ordered canceled within 5 days and not deliver on time promised... Bind!!!!!!!!!!!!!!!!!!! Passport application Agency has been placed on your behalf discovered I can renew passport... I feel like an idiot for not reading these reviews first can keep up and to! Be granted of Technology to untangle bureaucratic govworks passport refund we 're making life easier for travelers but that! What do I need to pick up my passport had expired hours if you any... Half the same trap I did placed on your behalf a huge bind!!!!!. Same day my passport * * they charged me $ 147.00 on 9/15/2021 about genuine experiences.Learn more other! Photo is guaranteed to meet the U.S. government and we charge an additional fee to expedite in... I wrote to Expedited Travel stated I had to fill out a refund will be granted wish to on! On this website if you can talk to a full refund I would give less dumb not! You make any mistakes on your behalf, we 'll be in touch soon not refund money... A voucher to receive other govworks services utilizing State of the art biometric software, your passport photo is to! Photo is guaranteed to meet the U.S. Department of State passport photo address...