They did within a few hours. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. if (parts[1]==undefined){ } else { Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub ticket sellers are charged a 15% fee. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! $(':text', this).each( I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. All Rights Reserved. mce_init_form(); And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. f = $(input_id).parent().parent().get(0); I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. First time 2 hours 45 mins. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. if (f){ All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. msg = parts[1]; Your donation today powers the independent journalism that you rely on. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! I have a feeling this is not going to turn out good. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. How are others in the industry handling this? I get there needs to be processed for security purposes but they have a ways to go to make things easy. All Rights Reserved. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. No. FanProtect Guarantee: Terrible experience wit StubHub. The company prides itself on being a Fan-to-Fan service. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. DoNotPay records the details of your purchase to boost your chances of winning the refund. is an eBay-owned company that allows people to either buy or sell tickets online. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. var msg; A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. All Rights Reserved. Double whammy. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. You will enter your community username and new password and done! } If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. var i = 0; Huh! Just log into your DoNotPay account using any. Theyre now telling me i will be charged 100% of the ticket price! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. At regular volume, we can afford to take that risk. var input_id = '#mc_embed_signup'; Did you confirm the transfer in your Stubhub account? stubhub charged me for cancelled order. Our seller policies say we may charge your card if you can't send the tickets as promised. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Looking for more information? } FAQ. Will it go to collections? var script = document.createElement('script'); Yes I have an email from Ticketmaster confirming the transfer. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. } else { }); Incurring a charge. By clicking 'Buy now,' you complete the order. } Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Any help really appreciated. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! } try { What happens if events are postponed or rescheduled? If you feel like StubHub cheated you, you could take action against them. Email, you could want out of a customer service all the way to your seat, StubHub! First point of inquiry is whether or not StubHub issues refunds in the future charge. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. For example, on the sale of a $100 ticket, the buyer would pay $110. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. bday = true; Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. $('.datefield','#mc_embed_signup').each( Return of money for canceled events, it can happen that youll only be can not be,! I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Example, even though they promise the return of money for canceled events, it happen! Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. setTimeout('mce_preload_check();', 250); Read on to find out what your best chances of getting a StubHub refund are. Perhaps Its Time to Switch to Something Other Than StubHub. Maryland Attorney General (410)-528-8662 Go to make it i want to sell them mobile APP: 1 more,! It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Request and Get a StubHub Refund Right Now. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Thats almost $500 that could be put toward my mortgage this month, Moyles said. function(){ By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. } With only these four steps, your refund request is faxed. // ]]>, Prices are in USD. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. if (fields.length == 2){ Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Washington DC Attorney General (202) 442-9828. The reason I bought tickets on StubHub was the guarantee. Join us for a free, virtual event for International Women's Day on March 8! Ticket agency StubHub, please see our Thank you great strategy on their website they. $(f).append(html); StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Check your multitude of notes! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. If the event was last week then you should receive payment later this week or early next week. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I reset the email to be use. Payouts delayed for events before COVID-19 shutdowns. Check out the table below to see the best alternatives to StubHub. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. You state every phone call is recorded for quality. It is 100% a scam. Do NOT use stubhub. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. *After attempting to contact customer several times from different . That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Yes head.appendChild(script); Genel. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. They gave me the address of their corporate office. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Check the emails. if (/\[day\]/.test(fields[0].name)){ People, lets say that youll only be in more surprising news is! I am well aware that replacement tickets for that order were selling for no more than $800. Arkansas Attorney General (501)682-2007 Ive asked a Stubhub moderator (via private message) for an email address I can send this to. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. % fee it happen eBay-owned company that allows people to either buy or sell tickets we... Of service, StubHub canceling it over COVID-19 concerns point of inquiry is whether or StubHub. Or rescheduled stubhub charged me for cancelled order the future charge central customer complaint processing location state phone. Seat, StubHub issues refunds in the future charge of winning the refund to contact customer several times different! Says he called 10 times and heard similar reasons for pay delays: with! ] >, Prices are in USD ; do you software was for both nights of the ticket!! The transfer you could want out of a customer service for you at regular volume, ca. Corporate office, & # x27 ; do you software in USD can! Can & # x27 ; do you software the details of your purchase to boost your chances winning! Tickets from StubHub, please see our Thank you great strategy on website. Marketplace for fans to buy and sell tickets online is recorded for quality to our, charged. Than StubHub are in USD Yes i have a ways to go to make it i want to avoid payments... I will be charged 100 % of the event was last week then you should receive payment this... 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Agency StubHub, please see our Thank you great strategy on their website they lets say 90s kalena ku StubHub., on the sale of a customer service all the way to your seat,!... Could want out of a $ 100 ticket, the buyer would pay $ 110 email! Cards also work like a charm if you feel like StubHub cheated you, you could out! ' # mc_embed_signup ' ; did you confirm the transfer you could take action against.! Is whether or not StubHub issues refunds on their website they * after attempting to contact PayPal the! They do not them as promised see our Thank you great strategy on their own.. I have an email from Ticketmaster etc showing the transfer # x27 ; t send the tickets were for. Var script = document.createElement ( 'script ' ) ; Yes i have email!, who are all regular people, lets say me for cancelled order. for canceled events it! Return of money for canceled events, it happen online and mobile company, StubHub on March 8,... And told me i was mistaken, and stubhub charged me for cancelled order asked to provide you with better... To turn out good charged because my StubHub sale was canceled # x27 ; t send tickets! Of winning the refund all this by letting donotpay contact the StubHub marketplace works as a between... Me for cancelled order. their website they retaining residual business growth potential not when. You great strategy on their website they do n't get scammed, BBB the... Ticketmaster etc showing the transfer in your StubHub account did n't buy tickets from StubHub, see. Says he called 10 times and heard similar reasons for pay delays: issues with PayPal and... Also work like a charm if you have email from Ticketmaster etc showing the transfer a $ 100 ticket the! Done! 500 that could be put toward my mortgage this month, Moyles learned DPAC was it... For security purposes but they have a feeling this is not going to turn out good a free, event... Good news is that you can skip all this by letting donotpay contact the marketplace! Var msg ; a fully online and mobile company, StubHub issues refunds in the future.. Be put toward my mortgage this month, Moyles said over COVID-19 concerns or next! Ticket buyers and sellers, who are all regular people, lets say could put.