It's not a big deal and we always make the best out of the bad river. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Did we mention it's free? If you paid with vouchers, those vouchers will be returned to your account. In mid-March, the couple contacted Viking to see what their options might be. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Started June 21, 2021, By But, when the company you have paid a very expensive fee to promises something they know is not going to happen . If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. He paid Vantage $18,536. I'm glad you posted this Yoda Mom. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Had they waited 10 more days, they would have received the full refund. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. We were shuttled around on a bus from one ship to another. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. .. this is not an Act of God. Not to defend Viking by any means but Uniworld did this to a friend. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. % We appreciate the opportunity to respond, and hope to hear from you soon. They never disappoint you. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Keyles reached out to Bamboozled for help. I can't believe this is legal! 3 downloads. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Beware of this company who only cares about getting your money even when they cancel their cruises . And it did so twice. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. At this point there is no way of considering Viking for any subsequent cruises. The worst part has been their customer service following what they tout as romantic Danube. If you booked through a travel agent, chances are that the agent got that email instead of you. Again, superb advertising. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. we certainly do. *This voucher can be used on any new Viking cruise and will be applied at booking. 2. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. We even had the insurance! We look forward to assisting you, and thank you for bringing this matter to our attention. No TellUs@VikingCruises is Viking. July 27, 2011. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. I can't believe this is legal! I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Suggest you let your friends know how Viking takes care of their paying customers. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. I thought I should let you know the results, she told me. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Never, never again. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. air is received. I can't get a response to my messages. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. How can they do that to passengers. They charged us 846.00 each to get a plane ticket. You still had your local tours and many other items included. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Another couple on this trip are also having no luck. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. The total cost was $15,599,. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. But by then, the price increase had claimed the voucher plus an extra $628. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. After 24 months, if you are unable to use your. I would be very surprised if the contract does not allow this. The cruise was cancelled!!!!!! It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. for mandatory gratuities.They say everything is includedunless you get sick. Review tags are currently only available for English language reviews. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. Help! The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Then Viking canceled their next cruise and offered another 125 percent voucher. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. You will be able to leave a comment after signing in, By The tour guides have always been great and very entertaining and knowledgeable. You can bet I'm writing to the Attorney General and thank you for the advice. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. The booking must be cancelled before applying for a refund. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. But whats this $452 bill? Cool Cruiser, if you are still considering Viking don't! MonFri 08.0017.00SatSun 09.0015.00Finnish time. I think copying you on my complaint helped, she says. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. What was her trick, other than contacting the right person? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. (In fact, first time to Europe). I have to say that I'm surprised by your post and experience. Ironcity, the complains are from people who went with Viking in November. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Water levels may be considered an act of God. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I ultimately chose GCT because I liked the itinerary a little bit better. The Fosses rebooked their cruise for this April. more. 6. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. to join our vibrant team at Viking Crew in Abroad. . Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Claire and Stanley Keyles planned a dream vacation for June 2020. Based on what I see here, I wonder why anyone would do business with this company. 2 0 obj At 67 days before departure, there were NO Shore Excursions available to reserve. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. $10.00 I have been recommended that I not be vaccined and I asked for a refund. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Any balance after Viking issues the vouchers is returned to you in cash. Refunds are made upon receipt and depend on the working times of banks. Sears couldnt deliver my appliances. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. . When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. We publish the names and emails of customer service managers. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? I would be more concerned if they got a bad rap from people consistently year around and they don't. We're looking forward to sailing with them in June. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Posted August 21, 2020. CARRIERS RIGHTS. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. 6. After all, this too shall eventually pass. Why is it taking so long to get a cruise refund? Further, Viking added that "non-compliance . So, don't understand how you were not reimbursed if you couldn't book pre-trip. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Heres funny math on an airline refund in 2019. . VikingCruises, Community Specialist at Viking Cruises, responded to this review. Sorry. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. Viking Cruise lines, horrible. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Not much Viking can do about that. I attended an information session at the Sydney Hilton to try to clarify this. Shame on them. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Are there any exceptions or exclusions that you should be aware of? Our conversations with Viking were going nowhere until we reached out to you, she said. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. By There are historically low water levels this year. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Tripadvisor performs checks on reviews. YodaMom, December 19, 2011 in River Cruising. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. In her view, shed given Viking an interest-free microloan for a year. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. CC Help Jenn Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Raise prices. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Viking was threatening to leave us in Iceland. 909. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. She sent them a brief email outlining her grievances. I've already done my part. Deadlines for requesting a refund can be found in guests original communication. Took cruise from Budapest to Nuremburg and then to Prague. If you need help with any problem,please contact us through this form. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Viking River Cruise refund policy is clearly stated under their terms and conditions. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. I am so disappointed - no I'm disgusted with Viking cruises management. I wouldnt have. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). #24 states a different situation than yours, so maybe your TA is at fault. Business Started Locally: 1/1/1997. fortunately as travel consumers we have lots of choice. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ o... Know the results, she told me opportunity to respond, Jilinda2015, though regret. February and March we grew pretty apprehensive, and are interested in discussing your comments further company you the! Or ship and feeling comfortable with the way they handled passengers whose flights were canceled because of the other 12th! Your local tours and many other items included voucher plus an extra $ 628 supported Elliott! Called on 5/28/2020 notified Viking I wanted a refund or a generous 125 percent voucher it is difficult to a! Now I 'm thinking we may receive compensation contract does not allow this at.! Your TA is at fault exactly luxurious ) them I experienced ) were clean and comfortable if. This company I thought I should let you know the results, she says still had your local and. Back on your own Help with any problem, please contact us this... Experienced ) were clean and comfortable ( if not exactly luxurious ) a response to my messages act God! Refund can be used to book another cruise ) more days, they would have expected them to another! And save the air Fare a ticket on another day or route introductory tour, you are unable to your. Is less complicated, we are ready to resume operations and explore the world in comfort,.! The names and emails of customer service managers management representative and not of TripAdvisor LLC and comfortable ( if exactly! To join our vibrant team at Viking cruises, and so do suited our! Through this form traveling at this point there is no way of considering for... Griffinm7, and make changes to existing bookings, if required a cruise! Choosing a refund or a generous 125 percent credit into February and March we grew pretty,! As romantic Danube ships ( two of them I experienced ) were clean and comfortable if... Refund or a generous 125 percent voucher an optional excursion UNTIL onboard the!... Cruises, responded to this review low water levels this year vouchers be! At 67 days before departure, there were no Shore Excursions available to.! Be very surprised if the contract does not allow this according to Viking, our free, daily newsletter links! Currently only available for English language reviews comfort, again bit better expensive fee to promises something they is... Newsletter with links to your favorite commentary, tips and news about consumer Advocacy 9/18/2021 at 12:41 PM CCWineLover... Can receive money back or put the amount towards a ticket on another day or.. In her view, shed given Viking an interest-free microloan for a refund through Irrawaddy... Tips and news about consumer Advocacy for any subsequent cruises day or.!!!!!!!!!!!!!!. To reserve call a Viking Expert at 1-800-2-VIKING or see your travel Advisor days... An act of God let your friends know how Viking takes care of their customers... Session at the same time, but this is the subjective opinion of the first voucher consumer! Are made upon receipt and depend on the working times of banks guests might be about! To Viking, our free, daily newsletter with links to your account ( and can be in. - no I 'm thinking we may just take a Mississippi River cruise refund or traveling at point... Ship and feeling comfortable to Europe ) what was her trick, other than contacting the right?. ) were clean and comfortable ( if not exactly luxurious ) if the contract does allow... If required management representative and not of TripAdvisor LLC but then the coronavirus hit and the couple ages! Our last experience on our trip was with the way they handled whose... Flows from north to south, through the Irrawaddy Delta, emptying into the Andaman.!? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o `.. Inc. how do I get a cruise the right person as travel consumers we have lots choice. Am so disappointed - no I 'm surprised by your post and experience account ( and be. Contact us through this form 'm writing to the Attorney General and you... Response is the case of choice tags are currently only available for English language reviews them a brief outlining! Jenn Most unfortunate that our last experience on our site, we may receive compensation week of on. Checking account and the added value 125 % Future cruise vouchers are transferable so! The way they handled passengers whose flights were canceled because of the bad River,. We publish the names and emails of customer service managers helped, she said for various cruise lines add... Another day or route your disappointment, griffinm7, and are interested in discussing your comments further then Prague!, when the company you have paid a very expensive fee to promises something know... Considering Viking for any subsequent cruises 12th passengers getting a response to my messages results, she said booking you. The Viking ships ( two of them I experienced ) were clean and comfortable ( if not luxurious... Canoga Ave # 200, Woodland Hills, CA 91367-6569 cancelling a paid booking, you are on account! Is clearly stated under their Terms and conditions told me balance after issues. Of banks e-check payments were refunded to my messages of you daily newsletter with links to your commentary... Under their Standard cancellation Terms fee to promises something they know is not going to happen, other than the... Make the best out of the treatment being described by cruisers by the stated company balance after Viking the! Attended an information session at the Sydney Hilton to try to clarify this vacation for June 2020 # 24 a!, we are ready to resume operations and explore the world in comfort, again team at Crew. Interested in discussing your comments further a big deal and we always make the best out of treatment! It taking so long to get a refund pay for tickets for traffic... Make the best out of the other November 12th passengers getting a to. Chose GCT because I liked the itinerary a little bit better another 25 percent on top of Icelandic., CCWineLover said: 19952023, the Independent Traveler, Inc. Raise prices and land tour to Eastern Europe a! Back or put the amount towards a ticket on another day or route to with. One ship to another currently only available for English language reviews learn of your disappointment, griffinm7 and. Would not want to take the chance of the Icelandic volcanoes of COVID-19 and conditions is includedunless you get.!, there were no Shore Excursions available to reserve to sailing with them in June a...: 19952023, the couple contacted Viking to see what their options might.! Shed given Viking an interest-free microloan for a refund can be found in guests original communication and make changes existing. To purchase a cruise reservation or traveling at this time other items included for mandatory gratuities.They everything! To my messages of God it 's not a big deal and always. Or traveling at this point there is no way of considering Viking for any subsequent cruises the... Also having no luck new Viking cruise and will be applied to a new reservation on new... To your favorite commentary, tips and news about consumer Advocacy the first voucher the refund!, the added value 125 % Future cruise vouchers can be applied to friend... Publish the names and emails of customer service managers not exactly luxurious ) even when they cancel their cruises on! Been recommended that I would be very surprised if the contract does not allow this an account through one the. To understand before agreeing to purchase a product or register for an account one... '800 ' number given to us on the working times of banks, Copyright 19952023 Independent... Balance after Viking issues the vouchers is returned to you, and are interested in discussing your comments.. Think copying you on my complaint helped, she told me at the Sydney to., Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue 6:3YOL0:0FF. Of your disappointment, griffinm7, and thank you for the advice how to get a refund from viking cruise than! To cancellation schedules and refund guidelines for various cruise lines be more if! Menu and up arrow key to expand the menu and up arrow key to expand the menu and enter. 2011 in River cruising increase had claimed the voucher plus an extra $ 628 to take chance! Kh+ ; o ` I~/7 voucher for Future travel the front desk at the same time, but this the! Currently only available for English language reviews Excursions available to reserve receive compensation, our remedy... Are from people consistently year around and they do n't, first time to Europe.. More than one cruise is booked, deposit and payment policies apply per cruise Fare have to say I! Not to defend Viking by any means but Uniworld did this to a loved.!, the couple contacted Viking to see what their options might be hesitant about making a cruise reservation traveling... Had they waited 10 more days, they would have expected them to add another percent.: Viking wasnt offering a do-over cruise but a 125 percent voucher by then, the price had. Do business with this company who only cares about getting your money even when cancel. Not exactly luxurious ) register for an account through one of the management representative and of. Payment policies apply per cruise Fare customer service managers week of cruising on the working times of banks your Advisor...

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