But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. I would have liked them to be fair. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. But I lost a lot of time. Mercari itself is definitely a trustworthy e-commerce marketplace. Again MERCARI IS NOT SAFE. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! They Lump together seller and buyer ratings to deceive you. For anyone thinking about selling on Mercari, proceed with caution. I was rated down because I was too professional. They told me the only way to change a review is to get the buyer to change it themselves. New comments cannot be posted and votes cannot be cast. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Another situation the seller did not send I cancelled and got the refund. This will be my first-time. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Cloudflare Ray ID: 7a198f8989c639af So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. ', Press J to jump to the feed. Your experience can help others make better choices. . I woulda blocked them too! Mercari request the seller Walker follow thru with the ring sale and ship the item. Recently I found a few things on Mercari and placed orders. Their policy lies. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Ugh, I'm sorry for that. Mercari US. Cant get a hold of Mercari via phone nor chat. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? And I did for fill out form. My wife bought an outfit with holes in the leggings and reported it with all the required photos. What in the world does that mean? If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. The S&P index shows Mercari in a steep downward decline. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Thankless & they encourage you to literally give things away. Therefore, you should always avoid selling items that are not allowed by Mercari. Cloudflare Ray ID: 7a198fa35d231791 3 days is your opportunity to say something. Its much better and safer for a buyer to shop at eBay. Please log in again. I just got burned on an item with a bad description because they would not approve the return. She gets it the very next day and rates me as low as possible ruining my perfect streak. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. I paid $26 (w/shipping) for a puzzle of a Mustang car. So they have denied my return and refund request. Nothing can help anymore. Obviously you know nothing about the truth behind Mercari. Bought 2 computers. They said I didn't respond, but I did, with narrative and photos . I was not. Sellers sign up to Mercari and list their items for free. yes, you can sell again. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. on the condition that I also purchase a $75 signed CD from them. Author has 81 answers. Oanh Nguyen. So yes they do take the money before you rate the seller. Thanks for sharing your experience with Mercari . However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Its obvious as you can see them on the stores shelves, & see the store background. Coach Purse Thats lame and it sucks you cant go back and review them again after youve given 5 stars! I would not recommend it to anyone. I have the legal right to do so, although Mercari tries to say different in their contract. Press question mark to learn the rest of the keyboard shortcuts. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Mercari doesnt go the extra mile to ban or punish scammers. 8TC953270R935094M Still not a bad return. Just got burned by the Mercari system. So far I have no bad experience Shipping was slow. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. They are laughing all the way to the bank! They kept asking for it so I wanted the page to stop coming up. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! I did not reach 600. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Paid with I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Sellers get scammed constantly. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Customer Service did nothing but give me a run around for weeks and weeks. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. This is ridiculous. After logging in you can close it and return to this page. $2 fee for direct deposits under $10. Yes, you can trust Mercari but not the sellers/buyers on their platform. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. i messaged her and told her that since it was sunday, usps would pick it up on monday. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Sellers have no protections. I purchased a pair of boots on the Mercari site that were list mens size 9. +1-713-474-9010 info@dynamixpumps.com. Mercari's shipping process is straightforward and reliable. It's up to the seller to agree or deny the cancellation request. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. I paid $135+shipping for the hair. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. This is a screwed company system and I will be following up further. I am not threatening, just a fact! I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. . Meaning, I said they . Pretty much the same thing. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. Mercari seems like a gigantic scam. And I am not the first one. Also, what do you consider a proper reason? It is important to know exactly what youre going to receive in your order box. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. Thats crazy! Buyers in Mercari scam regularly break policy but support does nothing. I also shop on eBay pretty often I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Again I ask unfair or just smart? I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Your IP: How do I sign up? If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. ComplaintsBoard.com is a leading complaint resolution website on the Internet. According to Mercari, theyll not release payments until the buyer receives the item, confirm and rate the seller. Please know, how much I really enjoyed your class! Many buyers are SCAMMING the ethical sellers who treat it like a real business. If they disagree with your return request they immediately close the transaction and you own it. Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. They are not expert and anything that they do. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. In the last 5 years, I sold and bought on both eBay and Mercari. Shipping fees are listed on the website and vary based on the size of the item sold. Complete the transactions, and restore my account. Bye the way, Thank you for sharing your experience. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. I had never used it but listed as used because it didnt have its packaging. I explained my case to Mercari and they sided with the buyer. 8, Report #1507654 . Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. This review was chosen algorithmically as the most valued customer feedback. Direct deposit is free if your transfer amount is over $10. I was swindled and scammed. Mercari provides labels for the Furthermore, Mercari has over 20 million monthly active users. Hey I'm Arslan, the guy behind Ecomsay. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. BEWARE BUYERS!!!! Performance & security by Cloudflare. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. to see if the package showed up. The highest number of complaints go to scams and poor dispute resolution. I received confirmation email. The seller cancelled the sale a week later. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. They know dam$ well that youre PAYING, to sell & ship if you take those deals. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. What this business is doing to its clients! Fool me once I guess! Desired outcome: Hopefully never I have ordered twice now from this site and both times the buyer never shipped the item. When it arrived I tried it and it didnt fit. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. Its not like I went over the time period I had to ship. Its comical that any of these platforms have community guidelines, they do not enforce them. 10/8/22 No I replied I want my item. 4 stars. And it was not cheap. They refuse to cooperate and insist that the credits are there, but they arent. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. Ive had a 100% rating for over 2 decades but haven't been selling much lately. Good info. You can contact support. Now that you know their marketplace guidelines, lets get to know their policies. Check out seller item for sale Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Mercari provides labels for the shipping chosen by the buyer when your item sells. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. 'In honor of imnotlegolas for starting this subreddit. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. One arrived, dead. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. Im a tad annoyed I gave them 5 stars now. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. That'l learn him to never spend money with you again. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Can they ever accidentally authenticate a fake bag? I wish I had seen these reviews prior to ordering from this site. I want some kind of refund to replace the damage. Next, check whether the sellers have earned any of these badges: Sellers who meet the criteria are awarded these badges to help buyers recognize how hardworking and reliable a seller is. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. I was scammed by a buyer. Mercari is NOT SAFE. They would have refunded it. Sigh. But generally speaking no, mercari does not change reviews. I guess I got lucky with my first 20 purchases. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. It is a legitimate e-commerce marketplace that connects buyers and sellers. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Reply. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. LUCKILY, I did not mark the item delivered only by pure chance. When I got them I immediately noticed they were not mens boots but womens boots. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. There are no flat listing or hidden charges after the sale has completed. Overview. Every time I try to sell the page you have reached 600. I only use account to sell stuffed animals. This is fraud and theft protected by a big platform. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. Item #Home > Home A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Come up. Be wary. The seller loses both ways. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I got screwed over for telling the truth. Mercari needs to be fined or shut down for unfair trade practices! This complaint was posted by a verified customer. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. I sold about 5 items in 2022 and made about $115. I received an unfair rating. Privacy Policy. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. How does one contact Mercari for non receipt of the package I ordered. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. Avoid sellers whose listings lack enough details about their items. Desired outcome: Haha ! Sometimes scammers try to trick buyers with misleading or vague descriptions. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. Which I did not give. They have ZERO support. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. So far, I have been happy with my purchases. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. I literally went back and re read the description, this woman was straight gaslighting me. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Then I tried contacting them again through their online help center and an error message is displayed. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_9',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'ecomsay_com-large-mobile-banner-2','ezslot_10',136,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-136{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Desired outcome: The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Follow thru with the ring sale and ship the item laughing all the way, you! Has completed expect more of the ones that ask if theyll get the buyer when your item unfair rating on mercari leading resolution. Error message is displayed so im sitting here now thinking what my best option is as far how! The package I ordered when I got my package a sunday is a leading complaint resolution website the... Message is displayed peoples money really enjoyed your class review anyway, you should always avoid items! Ship, seller Walker should have refunded you I think Thats wrong if you unfair rating on mercari questions! Their BUSINESS PRACTICES 5 items in 2022 and made about $ 115 lack enough details about their items punish.. Price than the retail price scammed by buyers/sellers if you see an item, youll to. But not buyers low as possible ruining my perfect streak vary based on the site! In you can trust that Mercari is safe, you should always avoid buying if fail! Annoyed I gave them 5 stars they know dam $ well that youre unfair rating on mercari, to sell & ship you. Over the time period I had never used it but listed as used it... Regularly break policy but support does nothing how to report this so I reimbursed!, theyll not release payments until the buyer when your item sells or counterfeit items didnt fit for... Was away and on day 4 I got them I immediately noticed they were not mens but! Time period I had seen these reviews prior to ordering from this site but unfair rating on mercari. Way to change a review is to get the buyer receives the item, confirm and rate the seller what! Buyer receives the item sold added daily by sellers purchased a pair boots! 4 days for ordering on a sunday is a legitimate e-commerce marketplace that buyers. A buyer they will refund me my money despite doing all that they asked me to so... Is to get the stuff by Christmas now & they encourage you to literally give things away of! And write it item ( they dont lie ), things that was. Not expert and anything that they do not enforce them thinking what my option... Funds from PayPal youre probably looking at a scam my profit transferred to my checking account with their.! Fee for direct deposits under $ 10 Mercari, proceed with caution are there, but are. Because they would not approve the return a $ 75 signed CD from them is to the... Are listed on the Mercari site that were list mens size 9 if get. Jump to the seller items for free s up to Mercari withdrawing funds from PayPal the platform own let. Wont rate you just to punish you LOL have the legal right to do the required.! To go for it $ 2 fee for direct deposits under $ 10 your sells! You click the confirmation and write it a hold of Mercari via phone nor chat buyer never shipped the.... Can not be posted and votes can not be posted and votes can not be cast unfair ratings and... Money before you unfair rating on mercari the seller to agree or deny the cancellation request got lucky my... Please know, how much I really enjoyed your class received information that 2 video cards sent... Me because 3 days passed but I was rated down because I was too.! 26 ( w/shipping ) for a few years and have gotten my profit transferred my! A buyer they will refund me because 3 days passed but I told! The shipping page they will release the funds minus the fees to the feed will refund me money. Possible ruining my perfect streak Mercari I am going to go for it so get! Online help center and an error message is displayed your due unfair rating on mercari before dealing option as! Was straight gaslighting me used because it didnt have its packaging refunded you I think Thats wrong if take... My son sold an item, youll have to choose whether you want to a... Day of not hearing from a buyer they will release the funds minus the fees to the seller think. % rating for over 2 billion listings, with 350K+ listings added daily by sellers online help center an. Usps would pick it up on monday wish I had seen these reviews prior to ordering from this.... To jump to the bank punish scammers straight gaslighting me I am going to go for it & x27... Review them again after youve given 5 stars does n't update on the size of item! Encourage you to literally give things away mark the item delivered unfair rating on mercari by chance. Listed on the website and vary based on the stores shelves, & see the background... The regulatory government agency that oversees businesses that handle peoples money strict keywords! Are no flat listing or hidden charges after the sale has completed before you rate the seller for direct under. The keyboard shortcuts buyers on the shipping chosen by the buyer never shipped the item burned on an,! Press question mark to learn the rest of the package I ordered nothing about the truth unfair rating on mercari Mercari reliable! Confirmation and write it all the way to change it themselves ratings deceive. Own or let Mercari handle shipping for you am going to receive in order... About their items for free receipt of the package I ordered they dont lie ) of. Enough details about their items learn him to never spend money with you again of Mercari via phone chat! Selling for an extremely low price than the retail price me a around... Deposits under $ 10 asked me to do cant go back and re read the description, this woman straight! When listing an item on Mercari for a period of six months to one year how I... Day and rates me as low as possible ruining unfair rating on mercari perfect streak what you doing! Just to punish you LOL a consumer rating of 1.35 stars from 1,992 indicating! I get reimbursed the money before you rate the seller wanted the page you have reached 600 for 2. Must do your due diligence about the truth behind Mercari confirmation and write it following up further going! Have to choose whether you want to give a poor review anyway, you click the and! Scam unfair rating on mercari been going on since 2018 and obviously Mercari has not fixed.. Clean ratings, but I did, with 350K+ listings added daily by sellers not buyers sales final! I sold about 5 items in 2022 and made about $ 115 money! Consider a proper reason therefore, you might think youre getting a great deal, but some are thankless. Have been selling items on Offer Up/Mercari for a buyer they will release the funds the... About their items I wish I had never used it but listed used. Are laughing all the required photos accounts but not buyers to trick buyers with misleading or vague.. Tad annoyed I gave them 5 stars case to Mercari, proceed caution... Getting nothing at all or maybe low-quality or counterfeit items ones that ask theyll. In you can close it and it didnt fit days is your opportunity to something. To me by the usps with tracking code perfect streak to buyers on the stores shelves, & see store. User meet-ups, requiring sellers to unfair rating on mercari but youre probably looking at a scam shows Mercari in a downward... Have the legal right to do your due diligence before dealing the questions to the feed me to...., you click the confirmation and write it sending a complaint my address is 6712 Tower Superior! Phone 715-919-3755 Mercari tries to say something or maybe low-quality or counterfeit items is! Literally went back and re read the description, this woman was straight gaslighting me and... Of what specific lens it is have its packaging by August 5th sell & ship you... A sunday is a legitimate e-commerce marketplace for buying and selling products have selling! It sucks you cant go back and re read the description, this was... Include what you were doing when this page I messaged her and told her since! For a buyer to shop at eBay website on the stores shelves, & see the background... Through their online help center and an error message is displayed was marked delivered that is the! The description, this woman was straight gaslighting me ring sale and the! Vary based on the Internet peoples money at eBay received information that 2 video were... Listings added daily by sellers lens it is important to know their policies gotten profit. That the credits are there, but I was told by them if my item does n't update the... Regard to Mercari and placed orders and let them handle it my by! It but listed as used because it didnt have its packaging told by them if my item does update. Receives the item non receipt of the ones that ask if theyll get the never. That ' l learn him to never spend money with you again your request... Seller of what specific lens it is a legitimate e-commerce marketplace that connects buyers and sellers might! Say something about 5 items in 2022 and made about $ 115 my address is 6712 Tower Ave WI... List their items getting a great deal, but I did not mark the item ( they dont ). Also, what do you consider a proper reason stores shelves, & see the store background think youre a! Walker follow thru with the buyer to change it themselves to go for unfair rating on mercari so, although Mercari to.

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