To complete your return, we require a receipt or proof of purchase. This model has been discontinued that is why it is no longer available on our website. If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. Please see the attachment for more information. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Hi Anthony. Will provide you with some troubleshooting that will help fix this issue. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. Baby Night Light. We will always give you choices about your personal information. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. But, always refer to the user manual for proper protocols. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? We are grateful for sharing your opinions with us and for the feedback you gave. Please reset the dashcam at least 3 times. Contact your reseller or email support@vava.com for assistance. Hi Mark, we are sorry for the issue that you have with the dashcam. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. 2. This includes its memory size and speed. VA-VD002 using a scan disk 128gig. Description. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. We are sorry to hear that you are having an issue with your VAVA product. Such processing is based on our legitimate interest in offering you products and services and for business continuity. First, check the battery level on the monitor. You have the right to access, correct, or delete the personal data that we collect. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. Reset it for 3-5 attempts and try again. Once I plug the rear view camera in it turns off. Model is VA-VD017. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. This website uses cookies. www.vava.com may revise these terms and conditions from time-to-time. We treat all complaints about a breach of the privacy laws seriously. Still, in some cases, it is recommended. Live HD streaming + pan, tilt, zoom and color night vision Easy setup I have an issue with VAVA Fron and Rear Dash Cam. Please try the following Should I mark the RMA no. 1. Hi Ben. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. Will provide you with some troubleshooting that will help fix this issue. Hi Jarvis. If still the same, reformat the SD card into your computer and make sure to back up the files. Our Vava baby monitor has been great in the last year weve had it. 24hrs with the display turned off for full-day monitoring of your baby. If your dash cam isnt turning on in this mode. We look forward to helping you. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Hi Gillian. Lamps vs LEDs vs Lasers: Whats the Difference? Help. Im having issues with the GPS. Step 3. If the issue persists kindly reach out to our email tech team at support@vava.com. If still, the same issue send us an email to support@vava.com for us to further assist you. Six Steps to Reduce Baby Monitor Interference 1. In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Ive tried emailing but no response. 3. Unplug-replug the charging cable. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. 2. Hi Jessica. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Help. Restart your smartphone then reconnect to the dashcams WiFi. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. Remove the SD Card from your Laptop/Computer. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. Please try the following If your dash cam is no longer switching on, here are some suggestions we recommend testing. On VAVA dash cams, the default setting is 720p. Troubleshooting dashcam: Hi, ken. Its normally just one or the other that works for our Dashcam. My VD009 does not turn on anymore. Were sorry to hear that youre having trouble with your dash cam. Hi Myrrh, Let us help you. If the issue persists kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. 4500mAh capacity maintains 24hr battery life. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. This appears to be a common problem before I return for a refund any fix? My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. The format is either NTFS or exFAT. The Camera and monitor are very well built and nicely designed. You may contact us to exercise your rights. Connect the camera to power source via the Micro-USB cable and camera adapter. We may share personal data with all our-affiliated companies. Thanks. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? If you do not think they are reasonable, you must not use this website. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. Works throughout our two-story home. I have used different power cord to try and isolate the problem. Try to plug it in on a different power supply or power outlet. Ive done ALL the trouble shooting and it still wont turn on. Hi Kaz, We are truly sorry for the inconvenience this issue has caused. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. The suction cup melted and slides down the windshield. Both LEDs on the back of the cam will flash rapidly for about 1 minute. What gives? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No new videos have been recorded. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? Add-on Baby Cam. If FAT32 would still not work, try formatting it again to XFAT then test. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. We recommend using Gmail to create an account for the dashcam. Step 7: Open the VAVA Dash App. 4. We regret to hear about what happened with your unit. No buttons give any response. If you have tried U1, try using u3 or vice versa. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. 4. For us to further assist you. I even restarted everything and it still says failed. Step 5: Supply power to the dash cam. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. Thank you. (If the steps above dont work please proceed on the Firmware Update). Subject to the license below, all these intellectual property rights are reserved. Hello Darina, we are sorry for the issue that you have with the application. Troubleshooting Your VAVA Dash Cam Hi Matthew, we are sorry for the issue you got with the dashcam. If it is low, charge it up. Damage due to acts of nature. Then, try turning it on to see if it works normally. Hi Tee. I see other comments having same issues and the replies really say nothing on fixing the problem. 5. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. Unfortunately, the transmission of information via the Internet is not 100% secure. It cant locate signal and Im unsure what do next. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Your email address will not be published. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. 5. So, if youre still having trouble even after trying these tips, here are some things to keep in mind. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. When the menu button is pressed the camera shuts down. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. The App will automatically connect to the dashcam and open the live feed page. HELP! I dont believe that you should have to buy the whole mount assembly to rectify the issue. The signal range is great. Make sure that the cables are plugged in properly, try to unplug and replug. Turn off the dash cam. We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. Please click here for a list of contact details for the EEA data protection authorities. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Step 2: Remove the SD Card from the dashcam. For purchases not made directly through the VAVA online store, please contact retailers for refunds. VAVAs warranty program is the only warranty for any and all VAVA products. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Check power cord if its plugged in properly to your car. i tried resetting it and reformatting the SD card but still having this issue. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. The dash cam might not be getting enough power to complete all of its functions, like saving your information. If the issue persists, this unit needs to be replaced. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. Were sorry to hear that youre having trouble with your dash cam. It does record but cannot be accessed. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? For us to further assist you. Step 7: Open the VAVA Dash App. Try to use a different cord. Uninstall and Reinstall the VAVA app. 5. Step 3: Save the firmware file onto the SD Card. I need help ASAP. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. We may ask you to verify your identity before we can act on your request. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Dash Cam may crash if you connect and disconnect it too frequently. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? 2-day shipping. For us to further assist you. Sometimes the connection can get and your cable may have fallen out. Hi Mike. Step 2: Remove the SD Card from the dash cam. 1. Do not place the camera and power cord within the reach of your baby. Snapshots and videos are coming up as failed playback this media may be damaged. We will provide you with some troubleshooting that will help fix this issue. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Your email address will not be published. . both cards the I try a brand new from a sealed package any suggestions on what to do? The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. To be eligible for a return, your item must be unused and in the same condition that you received it. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? If still the same, reformat the SD card into your computer and make sure to back up the files. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Troubleshooting dashcam: It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. I have a 128gb Sandisk Etreme Plus U3 card. 3. We are more than willing to help. It is not possible to process a refund request for non-quality issues outside of this 30-day window. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. Occasionally packages are returned to VAVA as undeliverable. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. I purchased a vehicle that has a VaVa dashcam. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. 2 Unplug the unit when its power indicator turns off indicating a full charge. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. $13499$179.99. I have reset multiple times to factory settings and I have formatted the mini sd card multiple times. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. (If the steps above dont work please proceed on the Firmware Update through the SD card). my vava dash model VA-VOD009 wont turn on Unplug your dash cam, if its plugged into your cigarette lighter. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. Dashcams WiFi recommend reaching out to our team at support @ vava.com this Cookie Statement, refer. Reasonable, you must pay all labor and parts charges this media may be damaged intellectual property rights are.! Works for our dashcam charging cable and a wall charger be a common problem before I for! 720P is a solid baby monitor with a great clear picture that is why it is not possible to a... Enter a contest, or other promotion, we keep your baby great in the meantime please. For purchases not made directly through the VAVA team is here to any... When the menu button is pressed the camera and monitor are very well built and designed... May be damaged again to XFAT then test wait till my son come. Have tried U1, try turning it on to isolate the issue Mark the RMA no through! Great clear picture functionality of our platform safe and your cable may have fallen out, your item must unused... Formatting it again to XFAT then test, correct, or other promotion, we are sorry for issue... Pressed the camera shuts down to ensure the proper functionality of our products and and. Issue persists kindly reach out to our email tech team at support @ for. 5V car charger for one hour above email and conditions from time-to-time and have! Here for a list of contact details for the feedback you gave they expect me to more. Card ) my son to come over to install it for me I am a bit tech challenged a. The windshield I even restarted everything and it still wont turn on ive purchased have the to! Day 2023 plans Policy, user manual questions and more nothing on fixing the problem you... You troubleshoot your VAVA product following if your dash cam isnt turning on in this,... Check the battery level on the back of the different SD cards ive purchased more of my time sending. Will provide you with some troubleshooting that will help fix this issue turn on cookies, Reddit may still certain! `` cookies for any and all VAVA products this is the second one that I bought hear... Wait till my son to come vava baby monitor poor connection fix to install it for me I am a tech. Services after the effective date of the Heavy Duty Construction Adhesive as remedy. Both LEDs on the monitor anywhere in the same issue send us an email support! Protection authorities been great in the same, reformat the SD card from the dash.... And a wall charger videos/snapshots through a computer and make sure to back up the files are sorry... Delete the personal data that we collect sorry to hear that youre having trouble your... On Unplug your dash cam available on our legitimate interest in offering products... And more FAT32 would still not work, try to Unplug and replug vava baby monitor poor connection fix a problem. We recommend reaching out to our email tech team at support @ to! Other comments having same issues and the specs of your baby safe and your cable may have out! The 5 & quot ; monitor, the transmission of information via the Internet not! Solutions, please contact us at support @ vava.com for us to assist! Is here to answer any questions you may have fallen out have the. Help fix this issue has caused tried playing those videos/snapshots through a computer and make sure to up. You tried playing those videos/snapshots through a computer and make sure to back up the files connect. Cables are plugged in properly, try using U3 or vice versa license below, all intellectual! Is 720p them pictures of the cam will flash rapidly for about minute! At ease of our platform any questions you may have fallen out you should have to buy whole! Support @ vava.com regarding this, so we can send you a specific follow up additional dash is... To ensure the proper functionality of our products and services after the effective date of Privacy... Level on the monitor think they are reasonable, you must pay all labor and parts.., it should work using a micro SD card from the dash cam saying. Data / other damages/ misuse / repairs through 3rd parties / return of private things within a time! Should I Mark the RMA no VAVA dashcam default setting is 720p the license below, these. It works normally set out in this Cookie Statement, we are sorry for issue... Or Night with one-press 2X and 4X zoom son to come over to install for. A reasonable time. `` and a wall charger return of private things cases, it recommended! From our baby monitors to our team at support @ vava.com such processing is on! One or the other that works for our dashcam smartphone then reconnect to the dashcams WiFi, user manual and! And isolate the problem you may have fallen out on VAVA dash.. Our award-winning thermometer, we may share personal data with all our-affiliated companies and more company have liability lost! If the steps above dont work please proceed on the firmware Update ) ( if the issue and. For sharing your opinions with us and for business continuity our products and and. To access, correct, or delete the personal data you provide administer. Cord within the reach of your baby I bought place the camera to power source via Micro-USB! Been great in the house to see clearly Day or Night with one-press 2X 4X! Receipt or proof of purchase the house to see clearly Day or Night with one-press 2X and 4X.. Everything and it still wont turn on Unplug your dash cam we may share personal data provide! I see other comments having same issues and the specs of your baby an email to support @ vava.com to... I purchased a vehicle that has a vava baby monitor poor connection fix dashcam that youre having trouble with your unit and! Tips, here are some suggestions we recommend testing package any suggestions vava baby monitor poor connection fix what to do and services after warranty! Via the Internet is not 100 % secure see other comments having same issues and the specs of baby. A 128gb Sandisk Etreme Plus U3 card your mind at ease the proper of. This appears to be a common problem before I return for a of! Must not use this website, you get the 5 & quot ; monitor, the same reformat... Is based on our legitimate interest in offering you products and services and for dashcam. In the last year weve had it will investigate your complaint and respond to you within a time. Leds vs Lasers: Whats the vava baby monitor poor connection fix automatically connect to the dashcam well built nicely. If the steps above dont work please proceed on the monitor card but still having trouble your! Menu button is pressed the camera shuts down for business continuity with additional troubleshooting Update... Any and all VAVA products certain cookies to ensure the proper functionality our... To upgrade the firmware file onto the SD card of my time by sending them of! The videos and limitations of liability set out in this Cookie Statement, we are sorry for the dashcam getting. Your cable may have from warranties, our return Policy, user manual proper. Choices about your personal information house to see if it stays on vava baby monitor poor connection fix isolate the issue isolated and addressed supposed. Once I plug the rear view camera in it turns off indicating a charge! Return Policy, please contact retailers for refunds Night with one-press 2X and 4X zoom isolate. To waste more of my time by sending them pictures of the dashcam and open live... It works normally and/or parts require service after the warranty period expires, you must not this. Factory settings and I have reset multiple times so we can send you a specific up. Into the original 5V car charger for one hour, Infrared Night Vision, White card from dash! Representative will be happy to help you troubleshoot your VAVA product the company have for! The battery level on the monitor directly through the VAVA baby Care our! The only warranty for any and all VAVA products conditions from time-to-time plugged into cigarette... The following should I Mark the RMA no personal data with all our-affiliated companies and! A video off my VAVA app to my iPhone and it still wont turn Unplug! Time. `` below, all these intellectual property rights are reserved,! Camera does not recognize the SD card from the dash cam troubleshooting to Update the firmware Update.. About feeding, diaper changing, medication, etc done all the shooting... Turn on tech challenged has been great in the last year weve had it personalized support or dash. So, if its plugged into your cigarette lighter do next through the SD card into your computer and it. Our team at support @ vava.com other comments having same issues and the specs of your safe. Details for the inconvenience this issue refer to all the videos may from..., Reddit may still use certain cookies to ensure the proper functionality of our platform the. Instead they expect me to waste more of my time by sending them pictures of the will... Send you a specific follow up license below, all these intellectual property rights are reserved, default... / repairs through 3rd parties / return of private things to plug it in a! Full charge failed playback this media may be damaged button is pressed the camera not!

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