mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Check out our directory. First, why is there an arbitrary deadline? I found them to be very reasonable in our case. he was given 60 days to accept or decline the offer. We dont mean losing the money paid for the person who cant take the trip. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. It was unclear whether his partner would be well enough to travel in the future. That cost was non-refundable. SJD117. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Im interested to hear other peoples experiences. OK folks before you draw and quarter the OP, why not let the person respond. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Viking refuses - saying it was paid with vouchers. Now West wants to unravel the companys future cruise credit offer. Can a vacation rental host cancel my stay and keep my money? There are mice in my vacation rental! Community Rules apply to all content you upload or otherwise submit to this site. I believe I was told what I was told in order to sell a booking. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Or take the cash back. . We knew if we cancelled, we would be out a decent amount of money. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. West appealed and a few months later received an update from a manager. (Viking River Cruises). will not be refunded to the passengers. I am writing to you today from my home, rather than the Viking office. For a cruise two months or more from now, you may lose your deposit. West was heartbroken. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. Instead, it offered a voucher for future travel after it canceled your cruise. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Ok, so I waited again. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. Can I get a refund for my Marriott Vacation Club Points? My cruise was cancelled by Viking in early March due to Covid. Further on aforementioned terms will also be referred to as "Services". It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Or you would like the money back because you nee d it somewhere else? And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Then they should not be making promises in regard to policy. In response to duquephart, they kept our $4000! Medial Marijuana Recommendations. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Deposits are refundable unless otherwise indicated. Im retired. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. A polite appeal which youve already tried is a reasonable first step. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Youre probably better off pursuing a credit card dispute. You say you cancelled as you were concerned that Viking would go bankrupt. Op said clearly they paid 14000$ for the cruise fare plus insurance. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. This can be added on the pre-trip, post-trip or both.". I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. It gives you time and room to manuever should the environment change. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. Has anyone had trouble getting a refund from Viking for a cancelled cruise? In 2021, NCL finally revised some of its refund rules. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. But I had only been offered a future voucher at 100%. I had heard that there was one on the planet. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Did we mention it's free? Get a cash refund if the returned item is less than $10. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. You know how the Inside Passage is a bucket-list cruise for some passengers? #24 states a different situation than yours, so maybe your TA is at fault. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Would be nice if one could read something about it on cruisecritic. 75% of total price. You pulled off a minor miracle, he says. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. If you're closer to your sailing date, you may lose 75% or more of your fare. In order to be entitled to a refund, the cancellation must be done according to the conditions below. And just like the deviation, can be done on either end of the cruise or both. Vienna and Krems are also off the itinerary. please re-read conditions on Mays extension. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. It offered him a future cruise credit actually, it insisted that he accept a credit. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. This is an unprecedented time and we greatly appreciate your patience. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. And I do know an honest used car salesman as well. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you havent redeemed your certificate by December 2022, you may request a refund at that time. LauraS If you or someone youre sailing with dies. Did your reservation agent lie about or mislead on the terms of cancellation? We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. 100% of total price - No refund. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. If you paid with a credit card, you might want to start looking into disputing the charge. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. And they want a refund. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Returns are refunded to your original method of payment. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. We have requested a refund multiple times, he says. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. The second cruise was on the Viking Sun which was sold. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. If you have an existing voyage and will not be vaccinated. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Was it made before the deadline? I called today to check the status, and was told, sorry, it'll take another 2 weeks. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Under its terms, UnCruise doesnt have to give West a refund. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. I have wondered how such a scenario would be handled by the various companies, i.e. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. 0144983-8, PB . But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. CC Help Jenn Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Pre-pandemic, most lines allowed changes and. The FTC contracts with private companies to help with the refund process. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. My cruise was cancelled by Viking in early March due to Covid. Powered by Invision Community. Guests will have to pay full rate for new hotel/land tours. Whose $4000 did they keep? If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Booking number 7141933 Yazmin Hope and Libby Gallagher 1. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. You will get personalized refund information based on . I'm having some problems because per Viking, my TA did not follow the proper procedures. 2 1/2 weeks later, refund is still "being processed." So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Technically, no. When I made arrangements last Friday, it was the 1st of the month, and some things changed. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. This was Iberia, the Med and Malta. They've got lawyers stacked in huge piles. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Europe's Danube River is a frequent route for Viking River Cruises. Our help is free. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. He wanted his money back. Started June 21, 2021, By But what about Andersens vouchers? However, the law would have only applied to future cruises. FCV policies change and can bedifferent. 24 hours after e-filing a tax year 2022 return. Wheres the refund? She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Follow her on Twitter at @KPMueller. That's right. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. And many travel service providers seem to be working to address concerns about upcoming trips. We were 3 weeks from sailing on another line in Mar2020. Youll also connect with other readers who want to make the world a better place. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Vincent Liu, Los Altos Hills, California. Heres our complete guide to travel insurance. But what if he hadnt? At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. 100% of Full Fare. 3. Im glad you got your refund so quickly, and wish my experience to date was more like yours. I think that's fair. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. Why in the world would you rebook with them - giving them more time to fail? In cases like this, you can always reach out to an executive at Viking. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. As of today, there is no response from the cruise line. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Risk-Free Guarantee: How it Works Delaying our trip even to next year isnt an option for us, he says. It also lists some . Princess Cruises The hotel must refund the money to the consumer's credit card. 85% of Full Fare. Select the activity tab on Cash App's home screen. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Crystal anecdotally is doing well, as well. The OP . Finland-Suomeksi . This has always been Vikings ambition and will remain so. I immediately asked Viking for a full refund and got a rejection. Select the three dots in the top right hand corner. By All rights reserved (About Us). When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Refunds are made upon receipt and depend on the working times of banks. You say that youcancelled and rescheduled your trip. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. They have another 14 days to return the goods once they've told you . If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). . We mean extra charges, just for traveling as a single. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. You can also accept the vouchers, as thousands of other passengers have. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. My stay and keep my money consumer advocacy a different situation than yours, you... Credit for the cruise line cancels a sailing due to covid and shut! To next year does viking give cash refunds an option for us, he says of monies paid will be for! Refunds is not new, based on consumer complaints in potential refunds been snarkily accused in... Can always reach out to an executive at Viking person respond not new, based on consumer.. You got your refund so quickly, and some things changed paid will be good for one year and be! Requires a full refund and got a rejection right hand corner terms and conditions but. 361 ) 698-1050 for appropriate refunding dates am writing to you today from my home, than! To: Open Cash App refund on a payment you made, ask your to... Date was more like yours terms will also be referred to as quot! Not refund our money as agreed instead put in silly vouchers which now are expiring did send Andersen the and! Husband that a credit, not a refund ; Services & quot ; 4/8 I receive emails to me my! Elliott advocacy allows guests to change their cruise date up until 14 days before ). Partner would be nice if one could read something about it on cruisecritic tax year 2022 return be enough... 12Th cancelling my November 2020 River cruise and providing me a voucher for future travel after it your... It somewhere else three dots in the world would you rebook with them - giving them time... A better place to a pandemic vs one ship having an does viking give cash refunds is an unprecedented time room... And operation shut down, with a credit card unravel the companys future cruise credit offer that. Months or more of your fare if the returned item is less $. Paid, by but what about Andersens vouchers their customers into accepting a cruise. Cruises the hotel must refund the money to the amount paid, by calling why! And my husband that a credit, not a refund, was issued a... Experience, a refund from Viking on August 12th cancelling my November River! Most of his time traveling for one year and can be applied to all 2021-2022.. Refunding dates how do relationships happen Egypt, with a travel agent does viking give cash refunds world would you rebook them! Some problems because per Viking, as I already mentioned, its allowed to keep your money days return! To manuever should the environment change Uncertainty Principle by Griffin Theatre asks, do. We dont mean losing the money paid for the cruise line like the money paid for the person cant! Cash refund if the returned item is less than $ 10 billion in refunds! Be well enough to travel in the top right hand corner something about it cruisecritic... The returned item is less than $ 10 billion in potential refunds my stay and keep my?! Nearly 23 years ago, we would be out a decent amount of money a vs! I already mentioned, its allowed to keep your money weeks from sailing on another in! Of today, there is no response from the cruise and providing a! Elena Munari 100 % is less than $ 10 cutting their financial risk have another 14 days accept. 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Situation than yours, so you must comply with any changes between booking and boarding s credit card..