Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all. -September 12 th, the Grand Palladium Jamaica Lobby go through a "soft" restoration, so during that week all lobby services will be taking place on the ground floor. Palladium Travel Club. Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. This is Palladium Connect, the best partnership program to reward your loyalty. One of our great advantages is the price we offer so you can stay in the most luxurious rooms of each destination and have the possibility to choose if you want to wake up with a wonderful view of the sea or the pool. Would dismantling Interstate 980 repair damage to Black neighborhoods? We are grateful for the time you took out of your day to reach out to us and notify us of your experience so we can make the appropriate adjustments on all the points you mentioned.Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable holiday experience. Private Check-in for members and member-service line available during your staying. Then again, we are talking about a travel club, which is easily the scammiest product in the travel industry. Here you have the principal information about Palladium Travel Club. PROUD TO BE A #topemployer2023 For the third year in a row and for the first time in all the geography we operate! It gives you booking priority but is that worth $1,599 (as a down payment)? The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. You are still able view all posts and use it as always, at this time. Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, Jamaica: 6,206 answers to 1,801 questions about Grand Palladium Lady Hamilton, All Inclusive Resort & Spa, plus 10,881 reviews and 10,410 candid photos. Check in was good, the bell man took us in a cart to our villa. Members pay the balance. Our Vacation Club offers tailored programs with exclusive benefits for all our members. more. I hate super long reviews. roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. Catalonia Grand Costa Mujeres: A ton of activities & best staff! About two weeks later, I received a call from the sales manager of Palladium Travel Club, advising me that I cant cancel my membership because there is no cancellation clause in the contract. What's the harm in letting you off the hook? Travel Club Room Service Menu for Punta Cana, Travel Club Room Service Menu for Riviera Maya, HomeTours for for Palladium Travel Club Members. About two weeks later, I received a call from the sales manager of Palladium Travel . King bed, top floor, close to the pool and beach. We got 30 weeks that we can use in Palladium or international (we got 15 Palladium and 15 europe) since you can always switch your Europe weeks to Palladium but not your Palladium weeks to Europe). Please see our partners for more details. Book Grand Palladium Jamaica, All Inclusive Resort & Spa, Lucea on Tripadvisor: See 13,296 traveller reviews, 10,844 candid photos, and great deals for Grand Palladium Jamaica, All Inclusive Resort & Spa, ranked #1 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Now can you can enjoy an exclusive massage exclusive for members, at theZentropa Palladium Spa & Wellnesscabin, located at the Colonial pool area in Riviera Maya. You can unsubscribe at any time. Reservations Black Friday started as a shopping event in the United States when stores profit margins went from red to black. Lucea. Is a refund possible? VIP treatment at Zentropia Spa & Wellness Center, including: But before we get to that, lets take a closer look at what happened to you while you were visiting the Dominican Republic. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not), *Membership expiration (2, 5, 10, 30 or 50 years), The combination of all this factors determine the type or kind of membership. Note : tours are subject to change, please verify with the Travel Club. we are thrilled you had such a pleasant holiday experience and are grateful for the time you spent to share your satisfaction on Tripadvisor and help other potential guests decision.First of all we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotels main strengths and we will make sure to share your heartwarming words with them. After a year of hard work but only seeing losses, stores would see the light at the end of the tunnel on this day just after Thanksgiving, as consumers finally set their sights on stocking up for Christmas. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Travel Troubleshooter: AeroMexico canceled my flight, but I want a refund, not a credit. ??? I think you would have lost the dispute since you signed an agreement to join the club. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Jamaica The tours available in Jamaica are only partially covered, just the first 25USD adults and 18USD for kids will be paid by PTC. Taxes and fees that are shown are estimates only. A short distance from the famous Punta Espada Golf Club designed, Los Establos horse riding centre, and Scape Park natural theme park. This includes its Caribbean destinations, such as: Dominican Republic. Price is per person based: 2 adults . Palladium Hotel Group is a Spanish chain based in Ibiza (Balearic Islands), with over 40 years of experience in the hotel business sector, and one of the most influential Spanish companies worldwide. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. In recent years, vacation and travel clubs started popping up as the way to R&R. Resorts, airlines and other companies in the travel industry advertise these members-only clubs as great alternatives to timeshares and play up their discounted travel options.. . Can you help me get a refund? Members of the Palladium Travel Club may enjoy a wide variety of exclusive benefits: Preferential, all-inclusive rates for all of our participating destinations (best rate guarantee by contract) The chance to travel all over the world to one of the 4,000 affiliated destinations in over 100 different destinations. I traveled here with my husband and two teenage sons and also other family and friends. From what I can tell, Palladiums club is a curious combination of loyalty program, timeshare and all-inclusive. reservations@palladiumtravelclub.com, Travel Club members, dont forget that you are asked to submit your requests at time of booking. Enjoy a first-class holiday in these rooms featuring all the amenities and exclusive The Signature Level benefits. Later, I realized that this was not true. With each of our campaigns such as Paradise Travel, Travel Sale or Black Sale we guarantee to offer you preferential prices so you can visit your home away from home. As I wrote in my book, How To Be The Worlds Smartest Traveler, theres only one travel club I trust: AAA. He is the person in charge of these transactions. Book Grand Palladium Jamaica, All Inclusive Resort & Spa, Lucea on Tripadvisor: See 13,311 traveller reviews, 10,870 candid photos, and great deals for Grand Palladium Jamaica, All Inclusive Resort & Spa, ranked #1 of 3 hotels in Lucea and rated 4 of 5 at Tripadvisor. Click on the links below to view the tours that will be discounted: You may find useful information in the archived forum. After all, you had just signed a contract and made a down payment but hadn't started using the product yet. Really? Later, I realized that this was not true. You may be asked for a copy of the front of the credit card and Identification when using this form. On the tours listedthe TC covers $25 on adults and $18 on children. Frankly, I dont care whose law applies, and neither should Palladium. We have moved this forum due to inactivity. We visited the Grand Palladium Jamaica Resort & Spa recently. Total flexibility. The pleasant Dominican climate means that water sports. They forgot about my son in the waterpark. I think travel companies hurt themselves when they market their products in this way. Palladium Travel Club. But it wasnt me! Seafront hotel with spectacular views of the Caribbean Sea featuring modern design and 5 star facilities, this first-class Resort blends harmoniously with its natural surroundings to create a unique framework. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. However, after getting back to the room we realized it was not a savings at all, and they had not told us the true cost hidden in the fine print. Tripadvisor performs checks on reviews. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Those menus can be found on the hotel information pages. I had to complain to the management.2) They say the restaurants dont require reservations. Bienvenido a Palladium Travel Club, el club vacacional de Palladium Hotel Group. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, Playa Mujeres: 8,269 Hotel Reviews, 7,813 traveller photos, and great deals for Grand Palladium Costa Mujeres, All Inclusive Resort & Spa, ranked #10 of 14 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. Travel Troubleshooter: Can Palladium Travel, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Chart: Bay Area rainfall totals for this week. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. All Inclusive, Dining, or Romance resorts are all available, along with plenty of flight package options. But that's not how travel clubs work. With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, in Rivera Nayarit or in Imbassai with the best themes designed just for you. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Photos: I wore Disneylands new mix-and-match Toontown costumes with 1,000 combinations, 25+ Bay Area festivals, fun events and things to do this spring, 2023, Video: Drone crashes at Disneyland after hovering over visitors heads, Ominous signs hint at wobbly Bay Area hotel market. That night my boyfriend proposed and the next morning called the travel club people and they had a wedding for us!!! The travel club is a little vague about the benefits and the costs. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,430 traveler reviews, 9,738 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. World-leading hospitality group Accor is excited to announce key openings, renovations, culinary debuts and limitless experiences at iconic properties across North & Central America. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Grand Palladium Palace Resort & Spa is located on the seashore of the famous Bvaro Beach in Punta Cana. Please log in again, Your password has been modified successfully, Unique benefits with Palladium Rewards >. Dear Abby: Why do they imply my husband is a freak? Grand Palladium Punta Cana Resort & Spa: Excellent hotel - See 14,407 traveler reviews, 10,315 candid photos, and great deals for Grand Palladium Punta Cana Resort & Spa at Tripadvisor. Travel Troubleshooter: Can Palladium Travel Club keep my money? Cyber Monday hotel deals will give you the chance to organize your next perfect vacation. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Grand Palladium Bvaro Suites Resort & Spa, Grand Palladium Lady Hamilton Resort & Spa, Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Costa Mujeres Resort & Spa, Family Selection at Grand Palladium Vallarta Resort & Spa, Grand Palladium White Island Resort & Spa, Grand Palladium Palace Ibiza Resort & Spa. I love playing beach volleyball and was really disappointed. We round tripped from airport to hotel with Canada Transfer. We stayed Dec.17-31. The package prices range from $508 per person to $14,125 per person. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? Grand Palladium Colonial Resort & Spa: Not as good as last time - Read 9,449 reviews, view 9,756 photos, and find great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. How could you not want to sign up for something that offers endless possibilities to change your way of traveling forever? You'll receive 2,500 points when you register. It is nice to read that you like those aspects of your stay, from the beauty of the landscape to the wide quality and variety gastronomy offer. Your cancellation is being processed. Thank you again for making us your choice hotel for 6th time when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back and please do not hesitate contact us beforehand to organize every detail of your next stay. And I see no reason to change my opinion about travel clubs. Riviera Maya click here for the pdf PTC Tours ingles RM, Punta Cana click here for pdf PTC PC Excursions (es). While there, we attended a presentation for the Palladium Travel Club, which offers access to other Palladium resorts. As a Palladium Travel Club member, you are entitled to preferential rates in all the group hotels, which means a wide range of options to enjoy with your family, your special someone or your friends. ( this is true for all guests), PTC Members Offers and Promotional Discounts, Friday evenings are now more special with our weekly event Members Taquiza! Welcome to Palladium Travel Club, Palladium Hotel Group's Vacation Club. Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. Dear Travel Troubleshooter: My husband and I recently stayed at the Grand Palladium Bavaro Suites in Punta Cana, Dominican Republic. You are still able view all posts and use it as always, at this time. Now $285 (Was $608) on Tripadvisor: Grand Palladium White Sand Resort & Spa, Solidaridad. Grand Palladium Hotels & Resorts. I accept the terms and conditions and the Privacy Policy, and I consent to receiving commercial information. I'm sure some people really enjoyed it. And if it comes at a massive discount - even better! My husband and I thought it made sense. It was our second trip and we thought we would be returning year after year. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. There you were, minding your own business on an all-inclusive vacation, and out of the blue someone invites you to a brief sales presentation. They should really say, "we will not take reservations from YOU". Palladium seems to gloss over the costs, and its also vague on the benefits of its club. Sample question from its site (http://www.palladiumtravelclub.com/en/faqs): How can I get the best out of my membership? (Hmm, you might start by telling me how much it costs.). Next time, please be careful about signing up for a club that makes vague promises and is impossible to leave. If what you want is a more intimate atmosphere and a personalized treatment, we offer you TRS Hotel with an "adults only" concept. I contacted Palladium on your behalf. Travel | Cap Cana is a luxury hotel located in the most exclusive part of Punta Cana, on the east coast of the Dominican Republic and just 10 minutes from the international airport. Grand Palladium Jamaica Resort & Spa. Is a refund possible? The exclusive Cap Cana area has become one of the most sought-after destinations for premium holidays in the Dominican Republic. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I believe I have the legal right to cancel my membership, and we want to exercise that right. Start creating PTC moments at your favorite home away from home. We are very surprised about your comment regarding this issue, please feel free to contact me directly in order to clear this point, but please accept our apologies if found this situation as our negligence.We deeply regret to read your comment about our a la carte restaurants reservations system. Lock in the lowest price from these sites. Spain, Brazil, Mexico, Dominican Republic and Italy. They may make short-term gains, but they will alienate many customers over the long term. attention offered in a small private VIP resort and unlimited access to a wide range of services available in the Grand Palladium five-starts hotels. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. But it wasnt me! Overall nice, but a little to big for us. Exclusive areas for members use only. Ranked #2 of 3 hotels in Jamaica and rated 4 of 5 at Tripadvisor. Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. GET HELP; Chat With an Agent; Email Customer Support; Call Us at 888-558-6654; Frequently Asked Questions; Luxury: exceptional accommodations, superior service and a full range of amenities . If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. The opportunity of a lifetime to take that dream vacation at a much more affordable price will be closer than you think this Black Friday. Grand Palladium Bavaro Suites Resort & Spa: Palladium Travel club - See 15,901 traveler reviews, 11,782 candid photos, and great deals for Grand Palladium Bavaro Suites Resort & Spa at Tripadvisor. Palladium Travel Club Two days after we purchased the club membership, we decided to cancel and notified Palladium of our decision. At present, the Company has 48 hotels in 6 different countries (Spain, Brazil, Mexico, Dominican Republic and Italy) and in 19 cities around the world. Don't wait until after you're back in your room, or back from vacation, to have second thoughts. Lets assume that this whole operation is on the up-and-up and that you had signed up in good faith. Bienvenidos! Fifty percent is due at signing and the balance can be paid off monthly at zero percent interest. The luxurious TRS Cap Cana Hotel is surrounded by 2,500 hectares of lush tropical forest next to a long pristine beach. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. 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First, my airfare discount is only for a maximum of 2 flights only I... Theme Park I could find online through other sources cyber Monday hotel deals will give you the chance to your... Perfect place to visit with your family and friends not take reservations from you '' staff.