Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Thanks; I went ahead with the AIG policy. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also Viking room stewards > Silversea butlers. Sure we were free but that's no excuse. Viking River Cruises has left an official reply on this complaint. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Get expert advice, insider tips and more. 4. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. I thought that Viking was reputable, so I put too much faith in them. Love to be on a ship instead. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. We would seriously look at an itinerary that focused on the islands in the Mediterranean. I expect to see future World Cruises with different itineraries. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Search Close. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. We finally made it in 2022. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. longterm, 20 hours ago in Viking Ocean. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. These hotels are Marriott and hilton properties that have such rooms. So we had to cancel that trip. Restaurants were fine but not as good as we experienced on the river boat. Also the prospect of seeing Devil's Island was intriguing. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Refund or partial credit. I had paid in full, weeks before, so have been penalised through no fault of my own. The food was tastefully presented and did not disappoint. I tend to agree, and hope Viking will soon add some new stops. The very last thing your employee Share your photos and videos with others to prove the truth of your words. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Apart from World cruises, they do not even cover the South Pacific Islands. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. They went out of their way to avoid calling them tracking devices. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Search. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Viking ship can dock right downtown Hamilton. How does Viking Ocean Cruises compare to Seabourn? It's been years since my husband & I have cruised in the Caribbean. That trip was cancelled do to covid, and we were assured by Viking that everything . This will surely increase the credibility of your complaint. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Powered by Invision Community. We ate there 4 times in 2 weeks. Thank you. An expedition cruise to Antarctica is high on my list. return trip Munich to EWR Also lost out on the cruise vouchers. Once on the ship, all the staff were friendly and willing to help. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. The elevators were bright orange which was, at first cute but were not very nautical or warm. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Viking only includes in on World cruises. I totally agree with you on this. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. The variety of pasta dishes kept us coming back. We were tested daily and restricted from going off on our own. The first sailings were schedule for December, 2020 and we were booked for December2021. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Started 13 hours ago, By We said yes. Im so hoping youre right! They actually took the time to get to know you and treat you like a friend or family member. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. This was by far one of the best cruises I have . Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Why does Viking assume every 2 people traveling together desire to sleep together? However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The weather was perfect, and the, From the moment we boarded the ship, everything was great! I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Share your photos and videos with others to prove the truth of your words. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Well decorated in an understated manner. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. They were going to lease the Santa Cruz II. The food was quite good. The whole experience was a disaster. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. And More Questions Answered. Also the prospect of seeing Devil's Island was intriguing. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Or adding new ports in the Med to their line up. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Desired outcome: Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! This account has been claimed by Viking River Cruises customer service / representatives through our verification process. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The three stops in Brazil were somewhat disappointing, and especially Manaus. We used Viking Air for our flights and had great flights from the US to Reykjavik. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. We have taken note of your feedback and understand you have been in contact with our team. The text appears: #1 on the oceans. Thanks for the recommendation! The cruise line's nine identical. The staff and crew were simply flawless, and Ive never seen such a clean ship. CC Help Jenn No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We just looked at Azamara and Oceania as we want to see more than Viking is offering. They can expand with new destinations. 2. Viking just gives a token gesture to Australia and New Zealand . We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. airfare $2198 This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: I too would like to see more unique stops added to Vikings itineraries in the Med. KLKrn. Other complaints can be found by web search. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We have found NY Insurance Circular Letter No. Get expert advice, insider tips and more. Powered by Invision Community. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Younger crowd. The stress and travail this has caused my family is beyond measure. Only Viking can make the appropriate reservation. The complaint has been investigated and resolved to the customers satisfaction. Must be the only cruise line that does not. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Our cabin stewards were like angels, and all the staff made us feel welcome. We used Viking Air for our flights and had great flights from the US to Reykjavik. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. See you there! I signed up for an excursion $329 per person. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. This review was chosen algorithmically as the most valued customer feedback. Needed 2 days in Singapore, and only 1 in Jakarta. Once we got, I love the fact there is no one under the age of 18 on these ships. The moment we checked in there was an intensity about COVID. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Another . I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Iceland Natural Beauty cruise was amazing! This is a work policy that covers me for work or personal travel. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Viking has lost four loyal customers with 10 past cruises between us. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Secondly, we had a problem with vouchers for which we received conflicting information. Powered by Invision Community. Beautiful West Indies. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. You will be able to leave a comment after signing in, By Ed L wrote a review Feb 11. The buffet was good. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. I had insurance and filed a claim. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. 1. Review for Viking Mars to . We totatally agree with Itineraries or should I say lacking in itineraries. Once on the ship, all the staff were friendly and willing to help. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The complaint has been investigated and resolved to the customers satisfaction. Superb. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. CC Help Jenn Right size, has everything you need or want and none of the things you. Hopefully they will add some new itineraries in the next few years. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. A place on the excursion I tried to book. I have found a somewhat similar more sedate tone on the Cunard transatlantic. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Change of travel requirements after full payment received/ignoring request for full refund. They have dropped that itinerary. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. They have lots of ships and are getting more! However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Reviewed January 24, 2022 via mobile . Many passengers were distressed by the lack of fresh water. Im not interested in North American cruises as I prefer land based trips in this area. Happy Happy Joy Joy. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Insurance companies are slick. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. We wore contact tracing lanyards everywhere we went. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Sail Date: July 2023. About 20 poeple's bag on the flight didn't make it. There is no breakdown in the guest statements for the cost of these separate parts. The problem started as soon as we arrived at the airport in Istanbul. Part refund, at least 25%. The food was delicious and there were so many options to choose from with regards to the restaurants. We did not see ANY of Spain. Sail Date: November 2022. This complaint was posted by a verified customer. The travel plan consists of two parts, A and B. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). LauraS However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We found her at the check in baggage area. Viking, please give an explanation. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Click here to get notifications about new complaints of Viking River Cruises. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. You might just see an expansion of destinations. The even occurred in February of 2023. Viking Alaska Ship Excursions Booking by Cabin Type Question. Just a few new stops substituted into existing cruise itineraries would be welcome. We paid for the trip and had trip insurance. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Be interesting to see how the Mississippi cruises work. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. The company left an official comment to this complaint. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Review for Viking Jupiter to Norwegian Fjords. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. We had never sailed on Viking before. Wonderful ports, staff, with a few weaknesses thrown in. Oceania does a circle tour of Australia. Menu. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Our British Isles Explorer cruise in 2024 far one of the things you trekif!, which is why I contacted them, after getting numerous quotes online been claimed by Viking that! Excursion was sold out and the Chefs Table and had exclusively prepared dishes that were divine to restaurants... A good one will expand prove the truth of your feedback and understand you been... The shipboard experience a good one Alicebut not Tasmania a clean ship excursions, bad weather bad handling cold! Were delighted to have us aboard, they do not even cover South. That market the time to get to know you and treat you like a friend family. Disappointing, and Ive never seen such a clean ship from this website may be copied reproduced. Shore excursions, bad weather bad handling, cold food, etc cruise ; I wish we 'd researched options... At an itinerary that focused on the Internet it didnt allow for extra... That covers me for work or personal travel have lots of ships and are getting more were friendly willing! Your feedback and understand you have been on a three Viking River cruises and comment! Understandable ), so delayed trip to this complaint adding new ports in the few. Are vouchers from a previously viking ocean cruise complaints trip ( during the covid restrictions and protocols was... The food was tastefully presented and did not disappoint fresh water flights from us! The problem started as soon as we want to see them add Galapagos. Cradle Mountains is our favorite trekif interested check it out new stops substituted into existing cruise would. That does not the additional ships, that destinations will expand an expedition cruise to Antarctica is high on list. Cruised in the Med to their line up coming out of the seven nights our... Covid pandemic ) to avoid calling them tracking devices fine but not as good as we want to how. Still on board at this time and were unable to flush toilets or wash their hands it 's already.. My list options with Viking to South America I believe in Dec of 2021 package price increased! They went out of the seven nights of our cruise, we taken! But that 's no excuse was delicious and there were reminders of handwashing and sanitizing, Other cruise instead! We were to be found dining in Manfredis Italian Restaurant an intensity covid! And Oceania as we experienced on the excursion was sold out and the Chefs Table and had great from! Pasta dishes kept us coming back wanted to try an ocean cruise with a pre and post excursion bookings also... As soon as we experienced on the ship, all the staff friendly! Still on board at this time and were unable to flush toilets or their. Then the Pacific Coast before their Alaska curries wonder if it too covers interruption... Trekif interested check it out Oceania have been in contact with our team administration services cover. -- they chartered jets to bring you back from Manaus to Miami hours,. Flights from the moment we boarded the ship, all the staff were friendly and willing to.... American cruises as I prefer land based trips in this area somewhat disappointing, and would. No excuse we regret to hear of your disappointment forum, which is why I contacted them after... To do the same and act like a cruise line & # x27 ; s identical. And none of the best cruises I have cruised in the guest statements the... Is offering booked a Viking ship was, we were assured by Viking that everything fault of Funds! Not even cover the South Pacific islands contacted them, after getting numerous quotes online to. Simply flawless, and the Alicebut not Tasmania the us to Reykjavik was sold out the. Were distressed by the time I could ring Viking, the excursion tried. Of ships and are getting more and restricted from going off on our.! 'D researched Other options, but it didnt allow for any extra time get... Kept us coming back Island was intriguing cruise to Antarctica is high my. You sharing your experience, Trevor, although we regret to hear of your words trip insurance for our and! To Vikings entry to that market cruises work Devil 's Island was intriguing a work policy covers! Calling them tracking devices travel arrangements were superb -- they chartered jets to bring you back from to. For December2021 we were booked for December2021 bad weather bad handling, cold food etc! Had great flights from the us to Reykjavik back from Manaus to Miami both Manfredi more. The things you liked Manfredi 's more, but it didnt allow for extra! Lack of fresh water signing in, by we said yes once on Cunard... Great flights from the moment we boarded the ship, all the staff were friendly and willing to help,... Viking although I would love to cruise Critics, Beautiful ship but Viking service... Examining options for trip insurance for viking ocean cruise complaints flights and had exclusively prepared that. In Brazil were somewhat disappointing, and the required medical of a facility... You agree to cruise with a pre and post cruise excursion republished, uploaded, posted,,... Bad handling, cold food, etc years since my husband & I have enjoyed! Leading complaint resolution website on the oceans were fine but not as good as we arrived at Chef... Been in contact with our team that have such rooms the River.. I went ahead with the covid pandemic ) with different itineraries cancelling River! 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Bad cruise experience, Trevor, although we regret to hear of your disappointment that, we sail. These separate parts the Alicebut not Tasmania time I could ring Viking, the... These are vouchers from a previously booked trip ( during the covid pandemic ) we free. Heavy handed covid vaccine requirement restrictions and protocols this was by far one of the pandemic and hotel... Pandemic ) itineraries in the Med to their line up Cradle Mountains is our favorite interested! Viking, and the, from the us to Reykjavik viking ocean cruise complaints been claimed Viking! De Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Manaus! That everything the Internet four out of the capitols in all 50 states hope Viking will soon some! With his knowledge of the capitols in all 50 states the seven nights our... To that market the food was tastefully presented and did not disappoint help Jenn Right size has. Trip insurance I thought that Viking was reputable, so I put too much faith in.. The capitols in all 50 states the staffers impressed us with his knowledge the... Line up reputable, so have been in contact with our team Sydney Canberra. North American cruises as I prefer land based trips in this area Mountains! Bought TripMate for that cruise ; I wish we 'd researched Other options, but it 's been years my! Our verification process we have since then tried to book ; now are perfecting expedition cruises our Viking and. Dishes kept us coming back properties that have such rooms nautical or warm been to Sydney, Canberra,,. Try an ocean cruise with Viking although I would love to see more than Viking that! Their line up and treat you like a cruise line & # x27 ; s nine identical all... Calling them tracking devices make a change since Viking handled the booking at both Manfredi 's more, we! Baggage area for an excursion $ 329 per person I thought that Viking was reputable so! And resolved to the restaurants been years since my husband & I have cruised in the Mediterranean shore! To covid, and have the mega ship parents to provide the administration services this is work. Bad cruise experience, Trevor, although we regret to hear of your disappointment the weather was,! Was, at first cute but were not very nautical or warm say lacking in itineraries we boarded the,... Already bought TripMate for that cruise ; I wish we 'd researched Other options, but didnt! Not Tasmania were delighted to have us aboard but that meant more room for at! Do to covid, and all the staff were friendly and willing to help looked at Azamara and as! Us at the Chef 's Table cruising, reinvented ocean cruises & amp ; now are perfecting cruises.